Shena Nicholson
Brooklyn
Summary
Dynamic professional with a proven track record at MarketSource, excelling in customer service and relationship building. Adept at problem-solving and analytical thinking, successfully developed key customer relationships that enhanced sales and loyalty. Committed to safety compliance and effective communication, thriving in fast-paced environments while maintaining meticulous attention to detail. Significant expertise in team leadership and operational management, driving collaboration and delivering impactful results through conflict resolution, process optimization, and strategic planning.
Overview
13
13
years of professional experience
Work History
CVS Supervisor
Brinks Armored
09.2025 - Current
- Oversaw daily operations to uphold security protocols and safety standards.
- Facilitated training and mentorship for team members to elevate performance and efficiency.
- Executed process enhancements to optimize workflows and eliminate operational delays.
- Evaluated performance metrics to pinpoint improvement opportunities and drive strategic initiatives within the team.
- Directed daily departmental operations to ensure efficient workflow and timely task completion.
- Oversaw cash handling processes to ensure accuracy and adherence to security protocols.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Executed regular audits on cash reserves, identifying discrepancies and implementing corrective measures.
- Guided junior staff in implementing best practices for cash handling and vault security protocols.
- Executed high-value transactions with meticulous attention to detail and strict adherence to confidentiality protocols.
- Developed and enforced training programs focused on risk management and loss prevention strategies.
Head Teller
Brinks Armored
06.2025 - 09.2025
- Supervised daily cash handling operations, ensuring compliance with security protocols and accuracy in transactions.
- Trained and mentored new tellers on operational procedures and customer service standards.
- Managed scheduling and workflow to enhance team efficiency and maintain optimal service levels.
- Conducted regular audits of cash drawers to identify discrepancies and implement corrective actions.
- Developed streamlined processes for cash deposit management, reducing processing time significantly.
- Collaborated with management to improve customer experience through feedback analysis and service enhancements.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Target Tech
MarketSource
04.2025 - 06.2025
- Maintained detailed records of customer interactions, sales activities, and follow-up actions.
- Monitored competitors' pricing strategies and promotional tactics to identify market gaps.
- Analyzed market trends to uncover potential sales opportunities and enhance strategies.
- Developed key customer relationships, resulting in increased sales and client loyalty.
- Collaborated with marketing team to produce effective promotional materials for products.
- Performed regular follow-ups with prospects to facilitate timely deal closures.
- Maximized sales by ensuring a tidy, well-stocked, and accurately priced sales floor.
- Provided comprehensive customer assistance during merchandise selection and purchase completion.
Ticketing Officer
nypd
07.2022 - 04.2025
- Issued tickets to customers through manual and automated systems.
- Enforced traffic laws to protect public safety and property.
- Directed traffic at construction sites, events, and emergencies.
- Inspected vehicles for compliance with registration and inspection standards.
- Educated public on safe driving practices through lectures and demonstrations.
- Monitored vehicular movement in assigned areas and reported observations.
- Maintained comprehensive records of all activities conducted during shifts.
Vault Personnel
Brinks
06.2019 - 07.2022
- Monitored performance of processes and machines to ensure optimal efficiency.
- Conducted field investigations to identify traffic congestion sources and recommended solutions.
- Performed regular maintenance checks on traffic monitoring equipment.
- Maintained accurate records of transactions for audit purposes.
- Directed pedestrians across busy streets and around construction zones, ensuring safety.
- Assisted customers with inquiries related to accounts or services offered by the bank.
- Ensured compliance with banking regulations regarding operational procedures within vault area.
- Developed strong customer relationships through effective communication.
After School Teacher
Grand Street Settlement
08.2015 - 10.2019
- Supervised indoor and outdoor activities for children, utilizing positive guidance techniques.
- Conducted developmentally appropriate activities to promote social, emotional, physical, and cognitive skills.
- Assisted Teacher with attendance records, health checks, and safety inspections.
- Established positive relationships with parents, offering feedback on children's developmental progress.
Deli Department
Bj's Whole Foods
02.2019 - 07.2019
- Responded to customer queries and provided product recommendations and samples.
- Assisted customers in locating, selecting, and purchasing products.
- Weighed, labeled, packaged, and prepared products for billing and delivery.
- Stocked and organized displays to enhance product visibility.
- Maintained cleanliness of work areas and ensured tools were in good condition.
- Coordinated with staff to adhere to food safety and hygiene procedures.
- Ensured prompt service while maintaining high customer satisfaction levels.
Seasonal Retail
Macy's
10.2017 - 12.2017
- Cultivated positive customer relationships through friendly greetings and exceptional service.
- Assisted customers with inquiries, issues, and complaints both in-person and via phone.
- Managed cash register operations, including processing transactions and issuing refunds as needed.
- Maintained organized stockrooms and fitting rooms to enhance overall shopping experience.
Cashier
Fine Fare Supermarket
08.2015 - 11.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and suggestive selling techniques.
- Managed customer returns, refunds, and merchandise exchanges to maintain satisfaction.
- Maintained a clean and organized department by stocking and rotating merchandise effectively.
- Delivered outstanding service by creating a friendly shopping environment for each customer.
- Communicated customer feedback and requests to management for enhanced operations.
- Educated customers on product differences compared to conventional supermarkets.
Provider/Assistant
One Divine Day Care
12.2012 - 12.2015
- Organized activities for children ages nine months to 12 years.
- Acted as a positive role model for all daycare attendees.
- Interacted professionally with children, parents, and co-workers at all times.
- Motivated children to engage in age-appropriate activities.
- Maintained a clean and healthy classroom environment before, during, and after activities.
- Provided first aid and administered care as necessary.
- Monitored children's medical conditions and food allergies, ensuring appropriate care.
- Created a safe environment by observing surroundings and labeling items.
Education
High School Diploma - liberal arts
William H. Maxwell High School
Brooklyn, NY06.2010
Skills
- Problem solving and analytical thinking
- Customer service and relationship building
- Cash handling and record keeping
- Staff management
- Effective communication skills
- Attention to detail
- Training and mentoring
- Goal oriented
- Teamwork orientation
- Motivational skills
- Cash handling expertise
- Data entry efficiency
Timeline
CVS Supervisor
Brinks Armored
09.2025 - Current
Head Teller
Brinks Armored
06.2025 - 09.2025
Target Tech
MarketSource
04.2025 - 06.2025
Ticketing Officer
nypd
07.2022 - 04.2025
Vault Personnel
Brinks
06.2019 - 07.2022
Deli Department
Bj's Whole Foods
02.2019 - 07.2019
Seasonal Retail
Macy's
10.2017 - 12.2017
After School Teacher
Grand Street Settlement
08.2015 - 10.2019
Cashier
Fine Fare Supermarket
08.2015 - 11.2017
Provider/Assistant
One Divine Day Care
12.2012 - 12.2015
High School Diploma - liberal arts
William H. Maxwell High School
References
Available upon request