Alysia Deliyannis
Columbia,SC
Summary
Dynamic leader with proven skills in decision-making and customer service, honed at CVS Pharmacy. Excelled in staff training, enhancing team performance, and fostering a positive work environment. Achieved significant improvements in efficiency and quality assurance, demonstrating a keen ability to motivate and develop teams for optimal performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
CVS Pharmacy
12.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Package Handler
UPS
05.2023 - 07.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Front Store Associate
Walgreens
12.2022 - 02.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Associate - Business
Bryant And Stratton College
Getzville, NYDiploma -
Spring Valley Highschool
Columbia, SC06.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
Timeline
Shift Manager
CVS Pharmacy
12.2023 - Current
Package Handler
UPS
05.2023 - 07.2023
Front Store Associate
Walgreens
12.2022 - 02.2023
Associate - Business
Bryant And Stratton College
Diploma -
Spring Valley Highschool