Manuel Becerra
Vans Off The Wall
San Diego,CA
5
years of professional experience
Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.
Work History
Floor Supervisor
2 Years 7 Months- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Sales Lead
6 Months- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
11 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Construction Worker
2 Years 11 Months- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Digital Marketing Blogger
4 Months- Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
- Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
- Updated older blog posts to refresh content, maintain relevance, and improve search engine performance over time.
- Researched creative topics to write, edit and create layouts for new articles and features.
Education
High School Diploma
- 3.0 GPA
Skills
Customer satisfaction
Team leadership
POS systems operations
Customer relations
Stock management
Loss prevention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Supervisor
Vans Off The Wall
04.2024 - CurrentRead More
Sales Lead
Vans Off The Wall
10.2023 - 04.2024Read More
Sales Associate
Vans Off The Wall
11.2022 - 10.2023Read More
Digital Marketing Blogger
Fantasy Guru
09.2020 - 01.2021Read More
Construction Worker
Diaz Construction
01.2020 - 12.2022Read More
Sweetwater High School
High School Diploma
Read More