Alysia Mann
Addis,LA
Summary
Dynamic customer service professional with proven expertise at Tower Loan, excelling in conflict resolution and upselling. Recognized for enhancing customer loyalty through active listening and empathy. Proficient in data entry and payment processing, consistently exceeding performance metrics while fostering positive client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tower Loan
Plaquemine, LA
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Bartender/Waitress
Burgersmith
08.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Pbeaus
Denham Springs, LA
09.2022 - 11.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Goodwill
Walker
08.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Server
Hooters
Baton Rouge, LA
04.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Hostess
Hooters
Denham Springs, LA
06.2020 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Walker High School
Walker, LaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Payment processing
- Documentation
- Prioritization
- Assertiveness
Certification
Commissioner of Insurance Certification
Timeline
Customer Service Representative
Tower Loan
07.2024 - Current
Bartender/Waitress
Burgersmith
08.2023 - 07.2024
Server
Pbeaus
09.2022 - 11.2023
Cashier
Goodwill
08.2022 - 09.2022
Server
Hooters
04.2022 - 07.2022
Hostess
Hooters
06.2020 - 09.2020
High School Diploma -
Walker High School