Alysia Owens
Katy,TX
Summary
Results-driven specialist with 15+ years of customer experience. Skilled leader, planner, and problem-solver known for excellent attention to detail and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Patient Reception Specialist
Village MD
03.2024 - Current
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Assisted in resolving any customer service issues that arose during the appointment process.
Student
Lone Star College System
04.2020 - Current
- Adhered to a strict time-management schedule to meet deadline requirements for assignments, quizzes, tests, and other measures of comprehension.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Patient Coordinator
NeuMed Urgent Care
08.2022 - 03.2024
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication
Customer Success Specialist
Beyond Finance
10.2019 - 04.2020
- Assisted my Team lead and Manager with special projects and reports, successfully achieving resolution for our clients
- Supervised team of 6 agents, trained employees on best practices and cultivating strong financial forecasting
Customer Service Agent/ Trainer
Acclara Solutions
05.2015 - 10.2019
- Resolved patient inquiries, provided claim status payment/denial, reviewing coding disputes, setting up payment arrangement
- Provided coaching and mentoring to employees
Education
Associates of Applied Science -
Lonestar College
10.2024
Skills
- Critical thinking skills
- Accuracy and Precision
- Healthcare Experience
- Medical Terminology
- Time Management
- Handling Escalations
- Scheduling
- Call center setting
- Medical office setting
- Urgent care setting
- Insurance verification
Program knowlege
- Epic
- Athena
- Phreesia
- EMR Software
- Clearing House reports
- i-Health
- Availity
- Navinet
- CUBS
References
References available upon request.
Timeline
Patient Reception Specialist
Village MD
03.2024 - Current
Patient Coordinator
NeuMed Urgent Care
08.2022 - 03.2024
Student
Lone Star College System
04.2020 - Current
Customer Success Specialist
Beyond Finance
10.2019 - 04.2020
Customer Service Agent/ Trainer
Acclara Solutions
05.2015 - 10.2019
Associates of Applied Science -
Lonestar College
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