Alyson Barrett
Compassionate and service-driven professional with a deep sense of justice. Twenty years of experience in advocacy, crisis intervention, case management, and conflict resolution across multiple community organizations. Authorized to work in the US for any employer
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
1 Year- Assisted public with inquiries and service issues in high-volume government setting, enhancing overall customer satisfaction
- Explained policies, procedures, and eligibility requirements clearly, ensuring members understood next steps
- De-escalate tense interactions by using active listening, patience, and solution-focused communication
- Maintained accurate records and handled sensitive information with discretion, upholding confidentiality standards
Chaplain Associate
4 Years 3 Months- Advocated for patient and family needs, coordinating with interdisciplinary teams to ensure comprehensive support
- Guided individuals through difficult conversations, advocating for patient and family needs while collaborating with interdisciplinary teams
- Promoted respectful communication and facilitated compassionate resolutions during crisis and end-of-life situations
Caregiver/Personal Assistant
7 Months- Coordinated care routines, medication support, meal preparation, and household tasks to promote client stability and well-being
- Established trust with client and family through respectful communication and reliable support
- De-escalated day-to-day concerns by addressing needs with calm, professional, and empathetic responses
Resident Chaplain
1 Year- Acted as First Responder during the COVID-19 crisis, providing ongoing spiritual care to families, patients, and medical staff
- Responded to codes, traumas, and cardiac arrests, delivering immediate spiritual care to patients and families, fostering comfort and support during emergencies
- Provided spiritual assessments, ministry, end-of-life assistance, and sacraments, ensuring compassionate care for patients and families in critical moments
- Contributed to interdisciplinary patient staffing and collaborated with staff and providers to deliver holistic care
Case Manager/Teacher
14 Years- Managed twenty plus students' Individual Education Plans, ensuring compliance with State of California and Federal Government regulations
- Coordinated educational and behavioral services for individual students to foster academic and personal growth
- Collaborated with general education teachers and outside agencies to enhance student success in the least restrictive environment and appropriate class placements
Education
Teaching Certificate - Special Education
Bachelor of Arts - Sociology
Skills
Certification
Disaster response - Disaster and first responder for Samaritan’s Purse, Emergency Medical Technician - Emergency preparedness and first responder,
Ordained chaplain - January 2018 to Present - Ordained by First Christian Church
Timeline
Customer Service Representative
Caregiver/Personal Assistant
Chaplain Associate
Resident Chaplain
Case Manager/Teacher
Texas Technical University
Brandman University
Military service
- Specialist / Army National Guard / US - October 2003 to August 2016
- Served as a battle ready soldier in the United States Army and California National Guard.
- Provided military honors for soldiers and their families across California.
- Designed and implemented warrior task training for soldiers.