Alyson Clarke
Sunrise,USA
Summary
Assistant Property Manager | 2.5 Years of Property Management Experience | Leasing & Operations Specialist Results-driven professional with over 6 years of experience across multiple industries, delivering exceptional customer service and operational support. Highly organized and motivated, with a strong work ethic, adaptability, and excellent interpersonal skills. Proven ability to go above and beyond to enhance resident satisfaction and streamline property operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Property Manager/Property Manager
Priderock Capital Management
Pembroke, FL
02.2025 - Current
- Assist in managing daily operations of a 300-unit residential community, supporting occupancy, resident retention, and overall property performance
- Maintain high occupancy of 95% through leasing support and effective follow-up with prospects
- Handle rent collections and delinquency follow-ups, improving on-time payments and reducing outstanding balances
- Resolve resident concerns and escalations professionally, increasing satisfaction and lease renewals
- Coordinate with maintenance staff and vendors to ensure timely work orders and property upkeep
- Process leases, renewals, and move-ins, ensuring accuracy and compliance
- Support the Property Manager with reporting, budgeting, and administrative operations
- Assist in training new staff and maintaining office efficiency
- Manage and process housing assistance programs - Section 8/HCV, ensuring compliance with program requirements and timely documentation
- Manage the eviction process, including preparation and delivery of legal notices, filing cases, and tracking deadlines in compliance with state regulations.
- Coordinated property management operations, enhancing tenant satisfaction and retention rates.
- Assisted in preparing financial reports and budgets, ensuring accuracy and compliance with company standards.
Leasing Consultant
PrideRock Capital Partners LLC
Pembroke Pines, FL
11.2023 - 2024
- Leased up to 10 units per month, contributing to high occupancy and revenue growth
- Conducted property tours and used sales techniques to convert prospects into residents
- Managed the full leasing cycle, including applications, screenings, and lease execution
- Maintained consistent follow-up with prospects, increasing closing ratios
- Delivered excellent customer service, enhancing resident satisfaction and retention
- Assisted with marketing efforts, including online listings and lead management
- Maintained knowledge of Fair Housing regulations to ensure compliance
- Supported office operations, including answering calls, scheduling tours, and handling inquiries
- Facilitated property tours, showcasing features to potential tenants.
- Managed lease agreements and ensured compliance with regulations.
Front Desk Receptionist/administrative Assistant
Locale Hotel
Cayman Island
10.2021 - 12.2022
- Provided professional, friendly front desk support, greeting visitors and managing multi-line phone system.
- Scheduled appointments, coordinated meetings, and maintained conference room calendars.
- Managed incoming/outgoing mail, emails, and office correspondence efficiently.
- Maintained organized filing systems and accurate records, both electronic and paper-based.
- Assisted with data entry, reports, and general administrative tasks to support daily operations.
- Streamlined office supply management, ensuring adequate inventory and timely orders.
- Recognized for excellent customer service, communication, and organizational skill
Passenger Service Agent
Copa Airlines
Panamá, Provincia de Panamá
03.2017 - 07.2020
- l manner while providing solutions to resolve issues.
- Assisted passengers with check-in procedures and baggage handling.
- Provided information on flight schedules, gate changes, and boarding times.
- Coordinated with ground crew to ensure timely departures and arrivals.
- Resolved passenger inquiries and complaints, enhancing customer satisfaction.
- Monitored boarding processes to maintain efficient flow of passengers.
- Implemented safety protocols during boarding and deplaning activities.
Customer Service Representative
Start Contact (EGS)
Panamá, Provincia de Panamá
01.2016 - 06.2016
- Telephone support
- Telephone support, Order management and data recording
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish ensuring timely delivery of goods or services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate's degree - Business Administration
CENTRO TÉCNICO DE ESTUDIOS SUPERIORES
08-2023
Bachelor - Commerce
Instituto Justo Arosemena
Panama06-2016
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Property management
- Payment collection
- Customer service
- Active listening
- Data entry
- Problem-solving
- Detail-oriented
Certification
- Non-CDL Class C
- Driver's License
Languages
Bilingual
Spanish
Timeline
Assistant Property Manager/Property Manager
Priderock Capital Management
02.2025 - Current
Leasing Consultant
PrideRock Capital Partners LLC
11.2023 - 2024
Front Desk Receptionist/administrative Assistant
Locale Hotel
10.2021 - 12.2022
Passenger Service Agent
Copa Airlines
03.2017 - 07.2020
Customer Service Representative
Start Contact (EGS)
01.2016 - 06.2016
Associate's degree - Business Administration
CENTRO TÉCNICO DE ESTUDIOS SUPERIORES
Bachelor - Commerce
Instituto Justo Arosemena