Alyson Delauter
Waynesboro,PA
Summary
Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Co-Owner
Love Me Knot Inc.
Smithsburg, MD
01.2017 - Current
- Supported company goals through careful reinvestment of profits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Medical Record Coder
Medical Account Services
Frederick, MD
08.2009 - 01.2013
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Verified signatures and checked medical charts for accuracy and completion.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed 100 medical records per day to select appropriate coding sequences.
Customer Service Representative
Encore Marketing International
Blue Ridge Summit, PA
09.2006 - 11.2006
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Assistant
The Stationery House
Hagerstown, MD
07.2004 - 09.2006
- Executed record filing system to improve document organization and management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associate of Applied Science - Health Information Management
Kaplan University
Hagerstown, MD08.2009
High School Diploma -
Waynesboro Area Senior High School
Waynesboro, PA06.2004
Skills
- Microsoft Office
- Organization and Time Management
- Customer Service
- Flexible & Adaptable
- Self-Motivated
- Issue and Complaint Resolution
- Computer Proficiency
- Administrative and Office Support
Timeline
Co-Owner
Love Me Knot Inc.
01.2017 - Current
Medical Record Coder
Medical Account Services
08.2009 - 01.2013
Customer Service Representative
Encore Marketing International
09.2006 - 11.2006
Office Assistant
The Stationery House
07.2004 - 09.2006
Associate of Applied Science - Health Information Management
Kaplan University
High School Diploma -
Waynesboro Area Senior High School
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