Alyson Dillard
Akron,OH
Summary
Detail-oriented professional skilled in software testing and quality assurance. Proven ability to identify issues and optimize processes, ensuring high-quality deliverables and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Contractor
THORS
Medina, OH
10.2024 - Current
- Collaborated with teams to optimize workflow and improve service delivery.
- Assisted in the preparation of project documentation and reports.
- Conducted quality checks on deliverables to ensure standards were met.
- Participated in team meetings to discuss strategies and share insights.
- Identified potential issues that could impact the successful completion of projects.
- Conducted software testing to identify defects and ensure product quality.
- Collaborated with developers to troubleshoot and resolve issues effectively.
- Participated in test planning and design to improve test coverage and efficiency.
- Executed manual tests on various applications across different platforms.
- Researched and documented software requirements, specifications, and design documents.
Shift Supervisor
Starbucks
Medina, OH
11.2022 - 10.2025
- Supervised daily operations to ensure quality customer service and product consistency.
- Trained and mentored team members in coffee preparation and customer engagement.
- Managed inventory levels, ordering supplies to maintain optimal stock availability.
- Resolved customer complaints promptly to maintain a positive store atmosphere.
- Assisted in maintaining cleanliness and organization of the store environment.
- Collaborated with management on promotional activities and local community events.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored progress of projects, identified areas of improvement, and recommended solutions to improve efficiency.
- Provided guidance to team members on how to effectively manage their time in order to meet deadlines.
- Resolved conflicts between workers through effective communication strategies.
- Supervised daily operations and workflow of team members in a fast-paced environment.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Bookkeeper
S&V Industries
Medina, OH
05.2022 - 10.2022
- Performed accounts payable and receivable processes efficiently.
- Prepared monthly financial reports for management review.
- Maintained organized documentation of invoices and receipts.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Entered data accurately into internal databases using company-specific software.
- Verified data integrity by cross-referencing information with original documents.
- Communicated effectively with supervisors regarding project updates and deadlines.
- Updated existing spreadsheet records by adding new entries as required.
- Maintained database by entering new and updated customer and account information.
- Resolved inconsistencies in information and compiled data into specified format for entry.
Education
High School Diploma -
Copley High School
Copley,OH06-2021
Skills
- Software testing
- Project documentation
- Quality assurance
- Test planning
- Data entry accuracy
- Customer service
- Process optimization
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Mentorship and training
- Photoshop proficient
- Creative writing
- AP writing style experience
Timeline
Contractor
THORS
10.2024 - Current
Shift Supervisor
Starbucks
11.2022 - 10.2025
Bookkeeper
S&V Industries
05.2022 - 10.2022
High School Diploma -
Copley High School