Summary
Work History
Education
Skills
Timeline
Generic

Alyson Gagnon

Oak Bluffs,Massachusetts

Summary

Dynamic Customer Service Representative with a proven track record at Oak Bluffs Association, enhancing customer satisfaction through active listening and critical thinking. Effectively able to share knowledge environment and assisting in navigating throughout. Managed records and established community partnerships to ensure resource availability, driving engagement and support for visitors.

Work History

Customer Service Representative

Oak Bluffs Association
  • Supported customer engagement by sharing extensive knowledge of Martha's Vineyard's cultural heritage and recreational options.
  • Provided assistance to customers navigating transportation system and addressing diverse informational needs.
  • Adapted quickly to changing environments and customer needs.
  • Improved customer satisfaction by swiftly addressing issues and ensuring clarity in information provided.
  • Updated and organized records.
  • Established partnerships within the community to guarantee availability of essential materials and supplies.

Education

No Degree - Clinical Child Psychology

Granite State College
Nashua, NH

Associate of Science - General Studies

NHCTC
Nashua, NH
06.2000

Skills

Customer service

Active listening

Critical thinking

Data entry

Product knowledge

Computer proficiency

Complaint handling & resolution

Microsoft Excel

Professional demeanor

Paperwork processing

Order processing

Documentation

Administrative support

Filing

Order fulfillment

Recordkeeping strengths

Account management

Spreadsheets

Delivery scheduling

Report generation

Timeline

Customer Service Representative

Oak Bluffs Association

No Degree - Clinical Child Psychology

Granite State College

Associate of Science - General Studies

NHCTC
Alyson Gagnon