Alyson Kelly
Muskego
Summary
Experienced area director known for effective operations management and relationship building. Skilled in staff training and development, committed to creating high-quality learning environments that align with state standards and promote community involvement.
Overview
14
14
years of professional experience
Work History
Area Director
The Learning Experience
05.2025 - Current
- Managed daily operations across multiple centers, ensuring full compliance of state licensing and company standards.
- Developed and implemented training programs to enhance staff performance and educational execution in the classroom.
- Collaborated with management to establish daily operational goals aligned with company standards.
- Monitored compliance with state licensing requirements, ensuring high-quality learning environments.
- Developed and implemented early childhood curriculum aligned with state standards.
- Mentored teaching staff, fostering a collaborative environment for continuous improvement.
- Advocated for early childhood education within the community, raising awareness of the importance of quality learning experiences during formative years.
- Increased parental involvement through organizing family events aimed at fostering connections between home life and school experiences.
Area Manager
KinderCare Learning Centers
07.2023 - 02.2025
- Oversaw daily operations and maintained adherence to company policies and procedures.
- Oversaw 18 centers in the Madison and Milwaukee Areas
- Developed and significantly grew assigned centers using strong engagement and marketing skills
- Improved profit margins in centers by effectively managing DOI, net revenue and center expenses with all directors.
- Coached, developed and motivated team to achieve weekly / monthly growth goals.
- Established strong relationships with state licensors to ensure centers were in full compliance with all statutes.
- Resolved family concern regarding care and billing issues in a timely and efficient manner to ensure parent satisfaction.
Center Director
KinderCare Learning Centers
06.2017 - 07.2023
- Brookfield North Kindercare 2017-2021
- West Allis Kindercare 2021-2023
- Utilized delegation strategies with over 45 staff members to ensure all classrooms and daily tasks were completed
- Oversaw recruitment, hiring, training and supervising of staff members.
- Created highly engaged center environments for both staff and families.
- Monitored compliance with state regulations and licensing requirements to maintain operational excellence.
- Promoted positive company image and established reputation as provider of choice for educational programs in the greater community.
- Fostered strong relationships with families, addressing concerns and promoting a positive center environment.
Customer Service Area Supervisor
Kohls Department Store
01.2013 - 02.2017
- Resolved customer complaints effectively, fostering positive relationships and retention.
- Enhanced team performance through regular feedback and coaching sessions.
- Assisted in recruiting, onboarding, and evaluating new team members for service roles.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Oversaw full building operations in both opening and closing aspects.
- Promoted a positive work culture by recognizing individual achievements and encouraging collaboration among team members.
- Managed escalated issues, providing timely resolutions that maintained high levels of customer satisfaction.
Education
Bachelor of Science - Political Science
Carthage College
Kenosha06-2003
Associate of Science - Early Childhood Education
Waukesha Technical College
Waukesha, WI06-2019
Skills
- Early childhood education
- Operations management
- Staff training and development
- Staff development
- Performance management
- Multi-unit management
- Team management
- Task delegation
- Relationship building
- Budget management
Timeline
Area Director
The Learning Experience
05.2025 - Current
Area Manager
KinderCare Learning Centers
07.2023 - 02.2025
Center Director
KinderCare Learning Centers
06.2017 - 07.2023
Customer Service Area Supervisor
Kohls Department Store
01.2013 - 02.2017
Associate of Science - Early Childhood Education
Waukesha Technical College
Bachelor of Science - Political Science
Carthage College