Alyson Mohr
Russ Darrow Group
Sun Prairie,WI
14
years of professional experience
A versatile and dynamic professional with 15 years of excellence in customer service, specializing in automotive customer service. Consistently ranked in the top 5 for parts and labor sales, with a proven ability to manage diverse tasks including retail, personal assistance, data processing, and money handling, all while building strong, loyal clientele through trust and exceptional communication.
Work History
Service Advisor/Writer
9 Years 3 Months- Expert Consultation & Client Relations: Leveraged nine years of experience as a Service Advisor to provide expert guidance, building a loyal clientele through unwavering trust and transparent communication.
- Sales Performance & Revenue Growth: Consistently achieved Top 5 Advisor status monthly for gross parts and labor sales, driving dealership revenue growth.
- Customer Advocacy & Empathy: Demonstrated deep empathy, honesty, and active advocacy to ensure guest needs and concerns were met promptly, maximizing customer satisfaction and retention.
- Financial & Claims Management: Expertly managed payments across diverse transaction types, including customer-pay, warranty, and insurance claims.
- Technical Adaptability: Maintained high computer literacy with a proven ability to quickly learn and navigate new software and industry programs.
Service Advisor
4 Years 10 Months- Welcomed Guests: Actively greeted and welcomed guests upon arrival in the service department, establishing an inviting and hospitable atmosphere from the moment they step in.
- Client Advocacy & Consultation: Addressed guest inquiries, confirmed requested services, and utilized open-ended questions to accurately assess needs and provide precise recommendations
- Cross-Department Collaboration: Liaised seamlessly with technicians, parts personnel, and guests to ensure clear communication and timely resolution of vehicle concerns.
- Operational Execution: Processed and billed daily repair orders efficiently, while demonstrating trusted leadership as a key holder responsible for opening and closing the store.
- Customer Retention & Support: Handled inbound phone calls, managed appointment scheduling, and followed up proactively on ongoing repairs to foster loyalty and encourage repeat business.
- Service Excellence: Delivered standout customer care that consistently earned positive reviews and reflected a deep commitment to high-quality service.
Education
- Liberal Arts
Skills
Automotive Expertise & Processing: Applied practical automotive service knowledge to process repair orders accurately.
Financial Transactions: Handled payment and cash transactions securely and with precision.
Client Management: Built strong client relationships while utilizing CRM software for effective account and service management.
Administrative Support: Scheduled appointments
performed detail-oriented data entry
and managed multi-line phone systems efficiently.
Time Management & Organization: Organized tasks and resources effectively
balancing multiple responsibilities to meet tight deadlines.
Communication & Conflict Resolution: Facilitated clear
professional communication and resolved operational conflicts constructively.
Sales & Strategic Initiatives: Contributed to strategic sales goals while effectively assisting in resolving creative challenges.
Technical Proficiency: Operated core computer systems competently with a strong proficiency in MS Windows.
Adaptability: Adapted quickly and seamlessly to new information
workflows
and processes.
Team Leadership: Exhibited strong leadership and positive collaboration within team environments.
Operational Accountability: Served as a trusted key holder responsible for maintaining secure and smooth operations.
Additional Information
Authorized to work in the US for any employer
Timeline
Service Advisor/Writer
Russ Darrow Group
05.2017 - 08.2026Read More
Service Advisor
Kayser Nissan
03.2012 - 01.2017Read More
Madison Area Technical College
from Liberal Arts
Read More