Alyson Orabona
Laurence Harbor,NJ
Summary
Dynamic Floral Manager at Saker Shoprite with expertise in floral design and exceptional customer service. Achieved a 5% reduction in shrink through diligent inventory oversight while mentoring a team to enhance performance. Proven ability to create innovative arrangements for weddings and events, driving customer satisfaction and increasing sales revenues.
Overview
3
3
years of professional experience
Work History
Floral Manager
Saker Shoprite
08.2022 - Current
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Trained employees on customer order taking and basic floral arranging.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Inventoried plants and flower care supplies and ordered more.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Collaborated with event planners to execute large-scale floral installations for weddings, corporate events, and fundraisers.
- Decreased shrink by 5% through close monitoring of department.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Supervised 4 employees in floral department.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
- Developed a comprehensive knowledge of different flower types, enabling accurate recommendations based on client preferences and needs.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
Education
Diploma -
Old Bridge High School
Old Bridge, NJ06.2003
Skills
- Product inventories
- Customer service
- Wedding arrangements
- Workplace safety
- Flower arranging
- Plant maintenance
- Goal setting
- Task delegation
- Scheduling
- Team supervision
- Client consultations
- Quality assurance
- Employee scheduling
- Floral design expertise
- Store layout
- Pricing strategy
- Merchandise display
- Inventory oversight
- Product ordering
- Seasonal trends
- Shrink minimization
- Flower arrangements
- Floral pricing
Timeline
Floral Manager
Saker Shoprite
08.2022 - Current
Diploma -
Old Bridge High School
Similar Profiles
Crystal HerrelCrystal Herrel
Customer Service Representative/ Bookkeeping at Saker ShopriteCustomer Service Representative/ Bookkeeping at Saker Shoprite
Thomas MasulloThomas Masullo
Deli Clerk at Saker ShopriteDeli Clerk at Saker Shoprite
Thomas SikanowiczThomas Sikanowicz
Head Bookkeeper at Saker ShopriteHead Bookkeeper at Saker Shoprite
Laura GuldnerLaura Guldner
Care Manager at Parker Health CareCare Manager at Parker Health Care
Kecia ParranKecia Parran
Customer Media Specialist at Premiere ResponseCustomer Media Specialist at Premiere Response