Alyson Reichow
Stillwater,MN
Summary
Enthusiastic management professional with demonstrated success leading staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Well rounded with experience in leadership, sales, human resources, operations, and merchandising.
Overview
16
16
years of professional experience
Work History
Stay at Home Mom
12.2016 - Current
Stitch Fix: Women’s & Kid’s Stylist
02.2018 - 12.2020
- Responsible for styling 60+ curated fixes per week paired with one personalized note for each client
- Responsible for staying on top of new fashion trends and making decisions quickly
- Deeply understood the needs of each individual client and selected pieces that will build and maintain relationships
AT&T Mobility
06.2010 - 12.2016
Retail Store Manager, Level 3
10.2013 - 12.2016
- Responsible for leading two Company Owned Retail locations including one Flagship location in San Diego
- Established relationships to cultivate a healthy environment resulting in an increase in employee engagement and productivity
- Drove effective discipline around customer experience, key market initiatives, and employee performance
- Quickly identified operational and sales barriers and created strategic plans to improve metrics
- Responsible for leading a large team through the construction and re-opening of the new Carmel Mountain flagship location in May 2016
- Daily, weekly, and monthly coaching and documentation of all 25 store employees around key metrics, including 20 union employees
- Sales floor triage and manager pop-ins with customers
- Responsible for hiring, promoting through development, and separations for all retail sales and support staff
- Recognized across San Diego for exceeding sales targets and visual merchandising within both store locations.
Assistant Store Manager
02.2012 - 10.2013
- Responsible for driving sales in multiple store locations across San Diego including wireless sales, B2B sales, and home services sales
- Worked closely with Retail Sales Consultants and Sales Support Representatives to coach and develop while reporting to Retail Store Manager
- Consistent sales floor presence along with manager pop-ins to ensure an excellent customer experience
- Assisted with audit preparation and visual merchandising
- Exceeded monthly store targets leading to a promotion.
Retail Sales Consultant
07.2011 - 02.2012
- Responsible for directly selling products and services to customers including wireless sales, B2B sales, and home services sales
- Provided an excellent customer experience at the only Flagship location in San Diego
- Trained new and struggling peers in location
- Successfully assisted with managing the sales floor during manager-on-duty shifts
- Exceeded monthly sales goals leading to a promotion.
Sales Support Representative
06.2010 - 07.2011
- Responsible for inventory, paperwork, and audit preparation
- Welcomed customers to the store and ensured a great customer experience
- Customer experience callbacks
- Sales floor visual merchandising with weekly and monthly planogram updates
- Increased customer experience scores by 10%
T-Mobile: Retail Sales Consultant
09.2009 - 05.2010
- Built lasting relationships while providing excellent customer service
- Obtained a vast knowledge of wireless sales and wireless technology
- Exceeded sales quota monthly.
Fastenal: Sales Support
04.2008 - 09.2009
- Responsible for serving customers including large accounts and providing excellent customer service
- Placed orders and had them readily available for large businesses
- Assisted the manager and outside sales representative on a day-to-day business with managing accounts
- Received product from the main distribution centers.
Education
Bachelor of Arts: Sociology -
California State University, San Marcos
San Marcos, CA05.2012
Skills
- Solving complex problems by anticipating issues and taking proactive action
- Skilled in retail store design and set-up
- Visual Merchandising
- Building lasting relationships with clients
- Organizing and leading large team meetings, events, and trainings
- Coaching and developing employees
- Providing customers with personalized solutions based on needs
- Receptive to coaching and feedback
- Ability to succeed in fast-paced work environments
- Analyzing reporting and identifying trends
- Organized and detail-oriented
- Inventory Control
- Documentation Expertise
- Strong Multitasking Skills
- Scheduling Knowledge
Timeline
Stitch Fix: Women’s & Kid’s Stylist
02.2018 - 12.2020
Stay at Home Mom
12.2016 - Current
Retail Store Manager, Level 3
10.2013 - 12.2016
Assistant Store Manager
02.2012 - 10.2013
Retail Sales Consultant
07.2011 - 02.2012
AT&T Mobility
06.2010 - 12.2016
Sales Support Representative
06.2010 - 07.2011
T-Mobile: Retail Sales Consultant
09.2009 - 05.2010
Fastenal: Sales Support
04.2008 - 09.2009
Bachelor of Arts: Sociology -
California State University, San Marcos