Microsoft 365
Alyson Stell
Oklahoma City,OK
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
International Student Advocate Specialist
Oklahoma Christian University
03.2022 - 03.2024
- Used Google Suite and internal ticket system called Zendesk to manage student requests for assistance
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help students study and work in the United States
- Worked effectively with staff to coordinate effective solutions to any question or concern.
- Counseled students during emotionally challenging situations, offering empathy while maintaining professionalism.
Graduation Support Specialist
Epic Charter Schools
05.2019 - 11.2021
- Planned and processed high school course schedules each semester,graduation and grade classification audits by using scheduling software program
- Acted as a liaison between students/families, and other administrative and education departments ensuring timely communication
- Responded to teacher,parent and student inquiries and resolved issues related to a student's class schedule, evaluation of high school credits earned to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Academic Advisor
Oklahoma City Community College
12.2011 - 05.2019
- Received and reviewed transcripts to determine eligibility for course enrollment and acceptance to health specific programs.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
Assistant Director of Admissions
Langston University
06.2011 - 12.2011
- Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
- Represented the university at recruiting events that showcased campus facilities and programs, attracting a larger pool of potential applicants.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
Admissions Advisor
Oklahoma City Community College
12.2008 - 06.2011
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Assisted applicants with the financial aid process and discussed payment options.
- Increased visibility of program offerings by representing our institution at various education/recruiting events.
- Served Health Profession program applicants in preparation for applying and by the evaluation of applications for acceptance.
Education
Master of Science - Adult And Higher Education
University of Oklahoma
Norman, Oklahoma05.2008
Bachelor of Science - Elementary Education
University of Central Oklahoma
Edmond, Oklahoma05.1998
Skills
Document filing
Document Review
Research proficiency
Analytical Reasoning
Training delivery
Collaboration and Teamwork
Effective Multitasking
Office Management
Organization and Administration
Events Planning
Staff Supervision
Policy Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
401k matchWork-life balancePaid sick leaveSoftware
Timeline
International Student Advocate Specialist
Oklahoma Christian University
03.2022 - 03.2024
Graduation Support Specialist
Epic Charter Schools
05.2019 - 11.2021
Academic Advisor
Oklahoma City Community College
12.2011 - 05.2019
Assistant Director of Admissions
Langston University
06.2011 - 12.2011
Admissions Advisor
Oklahoma City Community College
12.2008 - 06.2011
Master of Science - Adult And Higher Education
University of Oklahoma
Bachelor of Science - Elementary Education
University of Central Oklahoma