Alyson Mills
St. Petersburg,FL
Summary
Results-driven professional with extensive experience in sales and customer service, consistently exceeding expectations through effective business strategies and a commitment to peak performance. Recognized as a self-starter and dedicated team player, adept at thriving in fast-paced environments while maintaining a strong focus on delivering exceptional customer experiences. Excellent interpersonal skills and a strong work ethic foster positive interactions, ensuring every customer feels valued and supported. A reputation for exceeding standards underscores a proactive approach to achieving success in all assigned projects.
Overview
16
16
years of professional experience
Work History
Big Ticket Sales
Macys Credit & Customer Service
10.2014 - Current
- Sold over one million dollars yearly from 2014 thru 2025
- Consistently hit and exceeded sales goals over 20%
- Warranty Conversion Rate consistently over 50%
- Engages with customers in a sincere and friendly manner
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recommend merchandise to customers based on their needs and preferences
- Respond to all customer inquiries thoroughly and professionally
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Full Time Student
Unemployed
12.2013 - 10.2014
- Medical Coding and Billing Certificate, Associates of Science: Health Information Management
Sales and Billing Representative
Americas Auction Network
06.2009 - 12.2013
- Coordinated between billing department and customers to resolve problems
- Responded to all customer inquiries thoroughly and professionally
- Entered data promptly and efficiently with a 99% accuracy rate
- Answered customer questions about product availability and shipment times
- Documented all customer inquiries and comments thoroughly
Education
Medical Coding and Billing Certificate -
St. Petersburg College
01.2015
Associates of Science - Health Information Management
St. Petersburg College
01.2017
0215 - LIFE INCL VAR ANNUITY & HEALTH License -
Florida Insurance License
Skills
- Exceptional workflow management
- Dependable and responsible
- Proactive self-starter
- Effective conflict resolution
- Analytical thinking skills
- Skilled in maintaining a typing speed of 60 words per minute
- Customer-focused service
- Skilled in Microsoft Word & Excel
- Detail Oriented
- Friendly, positive attitude
- Flexible and adaptable
Timeline
Big Ticket Sales
Macys Credit & Customer Service
10.2014 - Current
Full Time Student
Unemployed
12.2013 - 10.2014
Sales and Billing Representative
Americas Auction Network
06.2009 - 12.2013
Associates of Science - Health Information Management
St. Petersburg College
Medical Coding and Billing Certificate -
St. Petersburg College
0215 - LIFE INCL VAR ANNUITY & HEALTH License -
Florida Insurance License
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