Lauri Wagner

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Accurately documented, researched and resolved customer service issues.
• Managed high call volume with tact and professionalism.
• Defused volatile customer situations calmly and courteously.
• Met or exceeded service and quality standards every review period.
• Addressed and resolved customer product complaints empathetically and professionally.

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• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Helped drive sales goals and achieve monthly quotas.
• Participated in annual physical inventory counts.
• Communicated all store initiatives and promotions to customers to generate return business.
• Hired, trained and evaluated personnel in sales and marketing.
• Assigned employees to specific duties to best meet the needs of the store.
• Counted cash drawers and made bank deposits.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Provided an elevated customer experience to generate a loyal clientèle.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Designed displays to make the store experience interactive, engaging and reassuring.
• Participated in annual physical inventory counts.