Alyson Hogan
Opa-locka
Summary
Accomplished professional with a proven track record at Baptist Health South Florida, adept in HIPAA compliance and customer service. Demonstrated ability to enhance patient satisfaction and streamline processes through meticulous attention to detail and strong empathy. Skilled in insurance verification and leading teams to achieve operational excellence, significantly reducing errors and improving efficiency.
Overview
6
6
years of professional experience
Work History
Patient Access Associate II
Baptist Health South Florida - Corporate Offices
12.2023 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Financial Services Representative
Baptist Health South Florida - Corporate Offices
02.2023 - Current
- Improved patient satisfaction by providing timely and accurate financial information.
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Coordinated closely with clinical teams to verify services rendered, ensuring accurate billing and reimbursement for all provided care.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
Customer Service Representive
Centah
06.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Public Safety Officer II
Nova Southeastern University Shepard Broad College Of Law
08.2019 - 06.2021
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Education
Bachelor of Arts - English
Univeristy Of Central Florida
Orlando, FL12.2023
Associate of Arts - Psychology
Miami Dade College
Miami, FL12.2020
Skills
Strong empathy
HIPAA Compliance
Patient confidentiality
Claims Processing
Insurance Verification
Customer Service
Team Leadership
Multitasking and Organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Access Associate II
Baptist Health South Florida - Corporate Offices
12.2023 - Current
Patient Financial Services Representative
Baptist Health South Florida - Corporate Offices
02.2023 - Current
Customer Service Representive
Centah
06.2021 - 02.2023
Public Safety Officer II
Nova Southeastern University Shepard Broad College Of Law
08.2019 - 06.2021
Bachelor of Arts - English
Univeristy Of Central Florida
Associate of Arts - Psychology
Miami Dade College
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