Lara Martin
Wellspan Health
Chambersburg
1
Certificate
15
Years of experience
Dedicated Patient Access Associate II experienced in coordinating patient registration processes and training new staff. Known for strong empathy and workflow optimization skills, contributing to improved patient access and streamlined operations.
Work History
Patient Access Associate II
14 Years 9 Months- Coordinated patient scheduling and registration processes to enhance operational efficiency.
- Managed insurance verification and prior authorization for improved patient access.
- Trained and mentored new staff on best practices in patient access procedures.
- Developed workflows to streamline patient intake processes, reducing wait times.
- Collaborated with clinical teams to ensure accurate patient information management.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Education
High School Diploma
Skills
Strong empathy
HIPAA compliance
Patient confidentiality
Workflow optimization
Customer service
Multitasking and organization
Reliability
Data entry proficiency
Payment processing
Certification
Certified Healthcare Access Associate (CHAA) certification
Medical terminology
Timeline
Patient Access Associate II
Wellspan Health
09.2011 - 06.2026Read More
Shippensburg High School
High School Diploma
Read More