Alyssa Albarano
King George,VA
Summary
Dynamic Quality Assurance Analyst and Store Manager with a proven track record at Sheetz, specializing in enhancing workflows and customer satisfaction. Excelled in mentoring staff and implementing quality standards, leading to significant productivity improvements. Skilled in project management and customer service, adept at driving operational excellence and team development.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
Sheetz
King George, VA
05.2023 - Current
- Worked with team members to create efficient workflows, resulting in high productivity.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Trained and led staff on proper QA standards.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Conduct thorough FSQA assessments at designated stores, and share the reports with the appropriate personnel. Ensure uniform food safety standards, and apply an impartial scoring system across all locations.
- Monitor and follow up on corrective and preventive actions, state inspections, product quality alerts/recalls, and customer complaints weekly.
- Support stores during water emergencies, power outages, fires, and other crises to ensure that the highest food safety standards are upheld.
Store Manager
Sheetz
Fredericksburg, VA
10.2013 - 05.2023
- Hired, trained, and mentored associates to teach daily tasks, performance, and strengthen workflow productivity.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Updated and maintained store signage and displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
Some College (No Degree) - Psychology
Germanna Community College
Locust Dale, VASkills
- Mentoring and training
- Personnel development
- Customer service
- Recruiting and hiring
- Quality Assurance
- Verbal and written communication
- Project management
- Cash and inventory management
Accomplishments
- ServSafe
Timeline
Quality Assurance Analyst
Sheetz
05.2023 - Current
Store Manager
Sheetz
10.2013 - 05.2023
Some College (No Degree) - Psychology
Germanna Community College