Alyssa Alexander
Member Service Represenative
Yukon,OK
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
2024
2024
years of professional experience
4
4
years of post-secondary education
Work History
Patient Service Representative
Mercy Health
10.2022 - 08.2023
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Member Service Associate
Oklahoma’s Credit Union
01.2017 - 06.2018
- Assisted members with their daily transactions such as payments, withdrawals, deposits, wire and non wire transfers, and closing accounts
- Helped close the branch location throughout the week with the supervisor
- Occasionally assisted in balancing the vault
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Resolved concerns with products or services to help with retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Within 4 months of hire transitioned into their call center.
Member Service Representative
Tinker Federal Credit Union
9 2018 - 6 2019
- Aided the supervisor in balancing the vault while occasionally helping with cash order transactions from brinks.
- When needed would assist with re-filling cash dispensers when necessary.
- Would help members with their daily transactions such as deposits, withdrawals, wire and non wire transfers, payments, opening or closing accounts.
- Delivered exceptional member service to every member by using extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted members with correcting account, service, and system issues and would educate on required forms and technical processes if needed.
- Promptly responded to inquiries and requests from prospective members.
- Transitioned within 6 months of hire to their high volume call center.
- Gained valuable experience in assisting with credit and debit card fraud.
- Helped members with minor loan maintenance requests.
Education
High School Diploma -
Mulvane High School
Mulvane, KS 08.2012 - 05.2016
Skills
Communication
Customer Service
Problem Solving
Team work
Service recommendations
Timeline
Patient Service Representative
Mercy Health
10.2022 - 08.2023
Member Service Associate
Oklahoma’s Credit Union
01.2017 - 06.2018
High School Diploma -
Mulvane High School
08.2012 - 05.2016
Member Service Representative
Tinker Federal Credit Union
9 2018 - 6 2019