Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Alkire

St. Louis,Missouri

Summary

Motivated Optician\Customer Service Employee with 4+ years of experience resolving complex customer inquiries and patient care. Demonstrated ability in working well in busy environments. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement and patient care.

Overview

7
7
years of professional experience

Work History

Optician, Optometrist Assistant

Crown Vision Center
12.2021 - Current
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Updated patient demographics, medications and health history.
  • Performed pre-examinations of ocular health, refractive measurements, OCT, IOP, Visual fields, retinal photography.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights and pupillary distance to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.


Cashier Lead

Bath And Body Works
08.2019 - 02.2022
  • Provided a positive customer experience with friendly and courteous services.
  • Helped other cashiers with issues involving customer concerns or computer system problems.
  • Uncovered customer's needs on sales floor and over the phone.

Salad and Phones

Stefanina's Pizzaria
03.2017 - 07.2019
  • Took all phone orders and concerns while multitasking to make current salad orders.
  • Maintained speed of service for orders while minimizing errors and complaints.

Kennel Technician

Westinn Kennels
07.2016 - 03.2017
  • Cared for 40+ dogs along with the occasional cats, reptiles, and rodent boarding.
  • Cleaning and maintaining the kennels.
  • Giving pets their food and medication.
  • Providing grooming and bathing services.

Education

Associate of Arts -

St. Louis Community College
St. Louis, Missouri
12.2021

Skills

  • Customer Service
  • Medical Billing
  • Patient care
  • Phone etiquette
  • Animal\Pet Care
  • Communication
  • Leadership

Timeline

Optician, Optometrist Assistant

Crown Vision Center
12.2021 - Current

Cashier Lead

Bath And Body Works
08.2019 - 02.2022

Salad and Phones

Stefanina's Pizzaria
03.2017 - 07.2019

Kennel Technician

Westinn Kennels
07.2016 - 03.2017

Associate of Arts -

St. Louis Community College

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Alyssa Alkire