Dylan Pacheco
Orlando,FL
Summary
Detail-oriented support specialist with a background in diagnostic equipment use, patient education, and customer-facing service. Combines administrative coordination, inventory handling, and transaction support with a strong focus on accuracy and responsiveness. Adapts well to fast-paced environments that depend on organized, dependable support.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Optometrist Optician
Eye Center, Inc.
08.2025 - 08.2026
- Diagnostic Testing: Operates specialized equipment to perform preliminary tests, such as measuring eye pressure, capturing retinal images, and testing visual acuity or peripheral vision.
- Educated patients on proper contact lens insertion, removal, and hygiene to promote eye health and safety.
- Patient preparation: Gathered medical histories, preliminary vision data, and current symptom information to facilitate eye exams.
- Provided administrative support by scheduling appointments, managing patient files, verifying insurance coverage, and maintaining equipment for efficient practice operations.
Sales Associate
UTC Mall
11.2024 - 03.2025
- Engaged customers by greeting shoppers, providing styling advice, answering product questions, and assisting with fitting rooms to enhance their shopping experience.
- Processed customer transactions, handled returns and exchanges, and managed gift card transactions at cash wrap to ensure efficient checkout experience.
- Maintained store visual standards by filling sales floor inventory, neatly folding clothing, and organizing displays for optimal presentation.
- Inventory & Stocking: Unloads shipments, tags merchandise, attaches security sensors, and helps maintain an organized stockroom.
Education
Undergraduate Degree - Civil Engineering
University of Central Florida
Orlando, FL05-2030
Skills
- Entrepreneurship and Small Business
- Technical & Administrative Skills
- Diagnostic & Medical Equipment Operation
- Inventory Management
- Insurance & Financial Processing
- Interpersonal & Customer Service Skills
- Patient & Customer Relations
- Client Education & Fitting of Contact Lenses
- Conflict Resolution & Tact
- Multitasking in Fast-Paced Environments
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Entrepreneurship and Small Business - Intuit
- Essential Skills in Microsoft Excel
Timeline
Optometrist Optician
Eye Center, Inc.
08.2025 - 08.2026
Sales Associate
UTC Mall
11.2024 - 03.2025
Undergraduate Degree - Civil Engineering
University of Central Florida