Misty Pickle
Denison,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
18
18
years of professional experience
Work History
Optician and Optometrist Assistant
Eye Do Optical / Dr. Jerry Gundersheimer
11.2016 - Current
- Check patients in and update their information, scan insurance cards and identification
- Check patients out and collect copayments; schedule any additional testing or yearly appointment
- Answer the phone to schedule appointments, check insurance eligibility, or check order status
- Maintain office supplies
- Perform preliminary test, including visual acuities, color vision, autorefraction and tonometry
- Conduct visual field testing, take photos of the optic nerves and/or retinas, and any other internal photos of the eye ordered by the Doctor
- Take blood pressure reading
- Instill eye drops for dilation
- Show customers how to insert, remove, and care for their contact lenses
- Maintain trial contact lens inventory
- Dispense and instruct clients in how to wear and care for eyeglasses
- Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands
- Assist clients in selecting frames according to style and color and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
- Measure clients' bridge and eye size, temple length, pupillary distance, and optical centers of eyes, using measuring devices
- Put all new frames into inventory.
Food Service
Denison I.S.D.
10.2012 - 10.2013
- Bake bread, rolls, or other pastries
- Take inventory of supplies and equipment
- Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation
- Rotate and store food supplies
- Wash pots, pans, dishes, utensils, or other cooking equipment
- Cook food according to menus, special dietary or nutritional restrictions, or numbers of portions to be served
- Monitor and record food temperatures to ensure food safety.
Assistant Manager
Toledo Finance
05.2010 - 02.2012
- Consult with customers to resolve complaints and verify financial and credit transactions
- Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
Accounts Receivable
Zones, Inc.
07.2006 - 11.2009
- Receive payments and post amounts paid to customer accounts
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Answer customer questions regarding problems with their accounts
- Advise customers of necessary actions and strategies for debt repayment
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Record information about the financial status of customers and status of collection efforts
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Education
Associates degree in office and computer technology -
Grayson County College
Denison, TX06.2026
High School, General -
Puyallup High School
Puyallup, WA06.1998
Skills
- Copayment Collection and Processing
- Front Office
- Office Equipment
- Housekeeping
- Patient Flow
- Medical Privacy
- Invoicing
- Point Of Sale
- Setting Appointments
- Data Entry
- Billing
- Medical Records
- Cash Register
- Taking vitals
- Customer Service
- Computer Skills
- Telephone Etiquette
Timeline
Optician and Optometrist Assistant
Eye Do Optical / Dr. Jerry Gundersheimer
11.2016 - Current
Food Service
Denison I.S.D.
10.2012 - 10.2013
Assistant Manager
Toledo Finance
05.2010 - 02.2012
Accounts Receivable
Zones, Inc.
07.2006 - 11.2009
Associates degree in office and computer technology -
Grayson County College
High School, General -
Puyallup High School
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