Martina Woolfolk
Baltimore,MD
Summary
Dynamic Patient Services Representative with proven expertise at Advanced Radiology in insurance verification and patient coordination. Enhanced patient satisfaction through empathetic service and streamlined registration processes. Skilled in managing high-volume interactions while ensuring compliance with healthcare regulations, demonstrating strong multitasking abilities and a commitment to operational excellence.
Overview
8
8
years of professional experience
Work History
Patient Services Representative/MRI Technician Assistant
Advanced Radiology
04.2020 - Current
- Managed patient interactions and administrative tasks in fast-paced environment.
- Facilitated insurance verification and ensured accurate billing for over 200 patients weekly.
- Streamlined patient registration process, boosting efficiency by 15 percent.
- Delivered empathetic customer service, increasing patient satisfaction scores by 10 percent.
- Adapted to evolving healthcare procedures, ensuring compliance with industry standards.
- Demonstrated strong multitasking and time management skills while balancing multiple responsibilities.
Patient Service Receptionist
Chase Brexton Healthcare
04.2018 - 08.2020
- Served at Chase Brexton Healthcare, a community health center, where I managed patient reception and administrative duties, ensuring smooth operations and patient satisfaction.
- Greeted and registered +100 patients daily, ensuring accurate data entry and confidentiality.
- Handled patient inquiries, facilitating effective communication between patients and providers.
- Maintained reception area operations, coordinating workflow and staffing efficiently.
- Developed strong multitasking skills, managing high-volume patient interactions seamlessly.
- Ensured compliance with healthcare regulations, safeguarding patient information.
- A community health center
Skills
- Insurance verification and claims processing
- Copayment collection
- Patient scheduling and coordination
- Reception area management
- Healthcare customer service
- Medical office support and procedures
Licenses Certificates
- Certified Nursing Assistant, 09/01/99
- Phlebotomy Certified, 01/01/20
Personality Strengths
- Conventional, Adheres to established processes and methods
- Flexible, Adaptable while maintaining stability and success
- Engaged, Excels in teams and one-on-one interactions
- Accommodating, Diplomatic and accepting of others' needs
- Composed, Remains calm under pressure
Timeline
Patient Services Representative/MRI Technician Assistant
Advanced Radiology
04.2020 - Current
Patient Service Receptionist
Chase Brexton Healthcare
04.2018 - 08.2020