Alyssa Allen
Rome Health and Rehab
Ithaca,NY
1
Language
4
Certifications
13
years of professional experience
Customer service: Calm, organized support professional with a background in healthcare-facing patient communication, patient intake, and accurate documentation. Brings a steady approach to resolving 90%+ of questions on the first contact, keeping records current, and guiding people through sensitive interactions with clarity and empathy. Well suited to customer-facing work that values careful coordination and respectful communication.
Work History
CNA - Certified Nursing Assistant
3 Years 11 Months- Supported 85 patients weekly with bathing, dressing, and grooming to promote comfort and independence.
- Assisted patients with transfers between beds, wheelchairs, and mobility devices using proper lifting techniques.
- Communicated updates with families, addressed concerns, and supported trust through consistent, compassionate interactions.
- Implemented infection control practices, including hand hygiene and equipment sanitization, to maintain a safer care environment.
- Repositioned bedridden patients regularly to prevent pressure ulcers and support skin integrity during recovery.
- Supported patients with cognitive impairments through stimulating activities, therapeutic exercise support, and calm behavior management.
CNA - Certified Nursing Assistant
1 Year 9 Months- Supported 340 residents monthly with hygiene, mobility, and comfort measures in a long-term care setting.
- Provided respectful ADL assistance, including bathing, dressing, grooming, and toileting support.
- Delivered dementia care with calm, patient support tailored to resident routines and needs.
- Assisted with hospice and ostomy care to support comfort, dignity, and specialized patient needs.
Cashier
1 Year 9 Months- Processed 250 customer transactions per shift while maintaining a smooth checkout flow during busy periods.
- Greeted customers and provided courteous assistance at checkout throughout each scheduled shift.
- Resolved routine payment issues and price discrepancies quickly to keep lines moving.
- Maintained accurate cash drawer totals and followed store procedures for end-of-shift reconciliation.
- Supported a clean, organized checkout area and restocked nearby supplies as needed.
- Handled customer questions about store items, promotions, and payment methods in a professional manner.
- Scanned merchandise accurately and verified prices before completing each sale.
- Followed loss-prevention procedures while monitoring register activity and customer purchases.
- Assisted with bagging, carryout support, and other front-end customer needs when requested.
- Opened and closed the register area according to store procedures and shift expectations.
- Answered phone calls and directed customers to the appropriate store resource or associate.
- Stocked impulse items near the register to keep the front end organized and ready for sales.
- Checked identification for age-restricted purchases and completed sales in line with store policy.
- Kept the checkout area tidy and replenished bags, receipts, and other front-end supplies.
- Communicated professionally with team members to support accurate handoffs and daily store operations.
Cashier
1 Year 11 Months- Provided friendly customer service during busy store periods and handled routine questions at checkout.
- Balanced cash drawer counts at the end of shifts and reported discrepancies promptly to supervisors.
- Restocked shelves near the register area to support product availability and orderly store presentation.
- Handled customer payments, returns, and exchanges with courtesy while following store policies.
- Kept checkout lines moving by staying organized and responding quickly to customer needs.
- Used clear communication to answer pricing questions and direct customers to store items.
- Maintained a clean checkout area and organized supplies for a smooth customer experience.
- Followed store procedures for opening, closing, and securing cash and register materials.
- Supported team members by jumping in during rush periods and assisting with front-end tasks.
- Resolved basic checkout issues calmly while keeping customer interactions professional and efficient.
- Verified pricing and product details to reduce errors and maintain accurate transactions.
- Assisted customers with locating everyday items and answered questions about store promotions.
- Monitored front-end supplies and notified supervisors when restocking was needed.
- Supported loss prevention by staying alert, following procedures, and reporting unusual activity.
Education
Medical Billing & Coding (Online course)
Remote
Bachelor of Science - Psychology
Associate in Arts (AA) - Human Services/social Work
Skills
Certified nursing assistant
Geriatrics
Dementia care
Hospice care
Home health
Patient transport
Patient vital signs monitoring
Infection control
Activities of daily living assistance
Fall prevention
Care plan support
Family communication
Therapeutic exercise support
End-of-life care
Bowel and bladder care
Respite care
Behavioral support
Patient repositioning
Transfer assistance
Meal assistance
Pressure ulcer prevention
Home safety assessment
Palliative care support
Care documentation
Certification
CNA, State Tested Nursing Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Additional Information
I am licensed in the State of Georgia and New York as a CNA
Timeline
CNA - Certified Nursing Assistant
Rome Health and Rehab
06.2021 - 05.2025Read More
CNA - Certified Nursing Assistant
Pelham Parkway Nursing Home
06.2019 - 03.2021Read More
Cashier
Dollar General
08.2014 - 05.2016Read More
Cashier
Family Dollar
08.2012 - 07.2014Read More
University of Phoenix-Online Campus
Associate in Arts (AA) from Human Services/social Work
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University of Phoenix-Online Campus
Bachelor of Science from Psychology
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Tompkins Cortland Community College
Medical Billing & Coding (Online course)
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