Alyssa Alvarez
Summary
Advanced Patient Service Specialist with experience supporting high-volume outpatient ophthalmology clinics through complex patient check-ins, scheduling, and clinic flow coordination. Serves as a liaison between patients, providers, and technical teams to ensure efficient access to care and a positive patient experience. Highly skilled in insurance verification, problem resolution, and administrative leadership while maintaining strict HIPAA compliance.
Overview
13
13
years of professional experience
Work History
Advanced Patient Service Specialist I
UTMB Health
05.2024 - Current
- Advanced Patient Service Specialist with experience supporting high-volume outpatient ophthalmology clinics through complex patient check-ins, scheduling, and clinic flow coordination.
- Serves as a liaison between patients, providers, and technical teams to ensure efficient access to care and a positive patient experience.
- Highly skilled in insurance verification, problem resolution, and administrative leadership while maintaining strict HIPAA compliance.
Patient Service Specialist
UTMB Ophthalmology
01.2013 - 09.2023
- Manages patient check-in at check-out processes ensuring accurate demographics, insurance, referrals, and authorizations.
- Coordinates clinic flow in collaboration with providers and ophthalmic technical staff.
- Provides peer support and assists with workflow guidance.
- Maintains strict adherence to HIPAA and UTMB privacy policies.
- Collected co-pays at time of visit according to office policy.
- Performed administrative tasks such as scanning/uploading, faxing documents, copying materials, and other clerical duties as needed.
- Builds and maintains provider scheduling templates to support clinic efficiency and access to care.
- Blocks clinics and places sessions on hold as directed for provider availability, procedures, or staffing needs.
- Schedules, reschedules, and manages overbook appointments while balancing patient access and clinic capacity.
Bank Teller
HomeTown Bank
- Delivered high-level customer service while processing complex financial transactions.
- Identified customer needs, resolved concerns, and explained policies with professionalism and clarity.
- Maintained confidentiality and compliance with regulatory and audit standards.
- Demonstrated accuracy, multitasking, and time management in a fast-paced environment.
Education
High School Diploma -
Texas City High School
Texas CitySkills
- EPIC
- Complex Scheduling
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Patient Check-In/Check-Out
- Clinic Flow Coordination
- Patient Problem Resolution
- Administrative Leadership
- Attention to detail
Timeline
Advanced Patient Service Specialist I
UTMB Health
05.2024 - Current
Patient Service Specialist
UTMB Ophthalmology
01.2013 - 09.2023
Bank Teller
HomeTown Bank
High School Diploma -
Texas City High School