Alyssa Alviar
Baytown,TX
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor
Vonalas
06.2021 - Current
- Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.
- Monitored and tracked dispatch communication systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Managed 10 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Dispatch/customer Service Rep
ITG Communications
06.2020 - 06.2021
- Grayco was bought out by ITG in June
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Dispatch/customer Service
Grayco Communications
04.2019 - 06.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Educated customers about billing, payment processing and support policies and procedures.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered prompt service to prioritize customer needs.
Day Care worker
St. John's Episcopal church
02.2018 - 03.2020
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Encouraged children to develop healthy social and emotional skills.
- Read stories, sang songs and facilitated creative play.
- Developed lessons and activities to promote children's physical and emotional development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
House keeper
La Quinta Inn & Suites
02.2017 - 06.2017
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Server
Brewing's
08.2015 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
La Porte High school -
La Porte High School
01.2014
Skills
- Positive communication skills
- Data entry
- Dispatching procedures
- Multitasking and organization
- Team collaboration
- Schedule coordination
- Time management
- Training new hires
Timeline
Dispatch Supervisor
Vonalas
06.2021 - Current
Dispatch/customer Service Rep
ITG Communications
06.2020 - 06.2021
Dispatch/customer Service
Grayco Communications
04.2019 - 06.2020
Day Care worker
St. John's Episcopal church
02.2018 - 03.2020
House keeper
La Quinta Inn & Suites
02.2017 - 06.2017
Server
Brewing's
08.2015 - 01.2016
La Porte High school -
La Porte High School
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