Alyssa Alzona
Summary
Dynamic property management professional with 5+ years of experience advancing from Leasing Consultant to Community Manager. Skilled in driving occupancy, revenue, and resident satisfaction through strategic sales, operations, and relationship management. Recognized for adaptability, strong communication, and building positive community environments.
Overview
4
4
years of professional experience
Work History
Community Manager
Waterton Residential, LLC
02.2026 - Current
- Manage a 287 unit building including 2 commercial spaces.
- Direct team of 9 members including 1 leasing agent, 3 centralized specialists (renewals, accounts receivable, and account payable), and 5 maintenance technicians.
- Implement trackers for leasing applications, broker commission, and maintenance unit inspections, promoting efficient productivity and thorough record management.
- Establish new protocols and charges for lease modifications, key replacements, and maintenance repairs aimed at boosting revenue.
- Elevate undecided renewals for 30-day expiration by 45.2% and for 60-day expiration by 39.2%
- Boost NOI to $313,443.23 above budget YTD.
Assistant Community Manager
Waterton Residential, LLC
10.2024 - 02.2026
- Support daily operations of two Class B luxury high-rise towers totaling ~1,150 units; contribute to portfolio processes impacting 2,346 units.
- Lead building-wide renewal strategy, improving resident decision timing by 60% and stabilizing occupancy.
- Oversee and mentor Resident Services Team to ensure consistent, high-quality service delivery.
- Manage rent collection, delinquency tracking, and legal escalations, including coordination with attorneys and court appearances.
- Review rental applications, countersign leases, and ensure Fair Housing and policy compliance.
- Collaborate with Maintenance to prioritize escalated work orders, unit readiness, and resident satisfaction.
Assistant Property Manager
Marquette Management
09.2023 - 09.2024
- Assisted in operations of a 278-unit Class A luxury high-rise.
- Managed lease renewals, incentive planning, and resident retention strategies.
- Coordinated vendors through quarterly check-ins, invoice tracking, and contract compliance.
- Reconciled purchase orders and supported month-end financial packages with Corporate Accounting.
- Collected rent, issued 5-day notices, and escalated delinquent accounts to Legal.
- Addressed resident concerns, enforced lease policies, and resolved conflicts.
Leasing Agent/Marketing Ambassador
Marquette Management
01.2023 - 09.2023
- Achieved occupancy growth from 87% to 99% within 90 days by implementing targeted leasing, marketing, and resident engagement tactics.
- Performed thorough unit inspections and managed coordination of make ready and move-in preparations.
- Executed 1-2 resident events monthly, enhancing community interaction and retention.
- Managed social media accounts on Facebook and Instagram, enhancing online presence.
- Updated community videos to engage audience and showcase offerings.
- Responded to Google reviews to maintain positive relationships with clients.
Education
High School Diploma -
Mother McAuley
Chicago, IL05.2018
Skills
- Cross-Functional Collaboration
- Active Listening
- Versaitility
- Renewals and Retention
- Tenant and Eviction Laws
- Vendor Management
Software Familiarity
- Yardi
- Salesforce
- Entrata
- RealPage
- REBA
- Microsoft Office Suite
Timeline
Community Manager
Waterton Residential, LLC
02.2026 - Current
Assistant Community Manager
Waterton Residential, LLC
10.2024 - 02.2026
Assistant Property Manager
Marquette Management
09.2023 - 09.2024
Leasing Agent/Marketing Ambassador
Marquette Management
01.2023 - 09.2023
High School Diploma -
Mother McAuley