Alyssa Anderson
Titusville
Summary
Dynamic Customer Sales Representative with a proven track record at Uhaul Moving And Storage, excelling in complaint resolution and cash handling. Leveraged product knowledge to enhance customer satisfaction, achieving a notable increase in loyalty. Demonstrated patience and resilience while training new staff and streamlining operations for improved efficiency.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
Uhaul Moving And Storage
Titusville, FL
03.2022 - Current
- Assisted customers with rental inquiries, providing accurate information on services and pricing.
- Processed rental agreements and payments efficiently, ensuring compliance with company policies.
- Addressed customer concerns promptly, enhancing satisfaction and loyalty through effective communication.
- Collaborated with team members to maintain organized inventory and facilitate smooth operations.
- Trained new staff on operational procedures and customer service best practices for improved performance.
- Assisted call-in customers with questions and orders.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Cleaning and servicing of the returned rental equipment, such as trailers, trucks and dollies.
- Inquiring about customer concerns and working with the Manager to come to a resolution.
Ice Cream Server
Bruster's Real Ice Cream
Titusville, FL
07.2024 - 11.2025
- Operated ice cream machines and maintained cleanliness of serving area according to health standards.
- Assisted in managing inventory levels, ensuring adequate stock of ice cream flavors and toppings.
- Collaborated with team members to streamline order processing during peak hours, enhancing efficiency.
- Handled busy hours smoothly and adequately with ease.
- Overall, worked quickly while efficiently handling multiple customer requests at once.
Education
Associate of Arts - Business
Eastern Florida State College
Cocoa, FL06.2026
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Complaint resolution
- POS systems
- Product knowledge
- Inbound call management
Timeline
Ice Cream Server
Bruster's Real Ice Cream
07.2024 - 11.2025
Customer Sales Representative
Uhaul Moving And Storage
03.2022 - Current
Associate of Arts - Business
Eastern Florida State College