Overview
Work History
Education
Skills
References
Timeline
Generic

Alyssa Baez

New Hyde Park

Overview

4
4
years of professional experience

Work History

Shift/Bar Manager

The Refuge/K.Pacho
Melville/New Hyde Park
08.2024 - 07.2025
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Assisted in developing menus featuring seasonal ingredients from local suppliers.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.

Server

The Refuge/K.Pacho
Melville/New Hyde Park
02.2022 - 08.2024
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Bartender

The Refuge/K.Pacho
Melville/New Hyde Park
09.2021 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

Some College (No Degree) -

SUNY, Farmingdale
Farmingdale, NY

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Sales analysis
  • Menu development

References

References available upon request.

Timeline

Shift/Bar Manager

The Refuge/K.Pacho
08.2024 - 07.2025

Server

The Refuge/K.Pacho
02.2022 - 08.2024

Bartender

The Refuge/K.Pacho
09.2021 - 08.2024

Some College (No Degree) -

SUNY, Farmingdale

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Alyssa Baez