Alyssa Baez
New Hyde Park
Overview
4
4
years of professional experience
Work History
Shift/Bar Manager
The Refuge/K.Pacho
Melville/New Hyde Park
08.2024 - 07.2025
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Server
The Refuge/K.Pacho
Melville/New Hyde Park
02.2022 - 08.2024
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bartender
The Refuge/K.Pacho
Melville/New Hyde Park
09.2021 - 08.2024
- Greeted customers and provided excellent customer service.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Some College (No Degree) -
SUNY, Farmingdale
Farmingdale, NYSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Sales analysis
- Menu development
References
References available upon request.
Timeline
Shift/Bar Manager
The Refuge/K.Pacho
08.2024 - 07.2025
Server
The Refuge/K.Pacho
02.2022 - 08.2024
Bartender
The Refuge/K.Pacho
09.2021 - 08.2024
Some College (No Degree) -
SUNY, Farmingdale