Alyssa Bargas
Riverside,CA
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying problems or area of change and deliver creative solutions.
Overview
7
7
years of professional experience
Work History
Team Leader
Zumiez Distribution Center
Corona , Ca
11.2020 - Current
- Set specific goals for our team to measure progress and evaluate end results.
- Oversaw zone operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Problem solving coming up with solutions to achieve goals and hit our daily numbers within the company.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Delegated daily tasks to team members to optimize group productivity.
Customer Service Representative
Gerber Collision
Hemet , California
02.2018 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Norte Vista High School
Riverside, CA10-2019
Skills
- Coaching
- Quality Improvement
- Microsoft excel
- Microsoft office
- Training
- Problem-Solving
- Key Performance Indicators
- Complex Problem-Solving
- Inputting data
- Sending emails
- Call handling
- Communicating with clients
- Customer communications
Timeline
Team Leader
Zumiez Distribution Center
11.2020 - Current
Customer Service Representative
Gerber Collision
02.2018 - 11.2020
High School Diploma -
Norte Vista High School