Alyssa Barriga
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Healthpointe Medical Group
01.2021 - 06.2024
- Resolved patient inquiries and concerns, enhancing overall satisfaction through effective communication strategies.
- Documented call interactions in electronic health records, maintaining data integrity and compliance with HIPPA regulations.
- Trained new team members on systems and protocols, fostering a knowledgeable and efficient work environment.
- Handled a high volume of incoming calls and emails from patients, doctor offices, and attorney offices with professionalism and efficiency
- Scheduled appointments for external referrals and maintained communication with patients throughout the approval process.
Education
Certificate - Medical Administration
San Joaquin Valley College
Madera, CA02-2018
Skills
- Detail oriented data management
- Problem solving expertise
- Call center operations
- Organized scheduling coordination
- Customer service optimization
- Exhibits professionalism in high-stress situations
- Remote office availability
- Task prioritization
- Effective verbal communication
Timeline
Call Center Representative
Healthpointe Medical Group
01.2021 - 06.2024
Certificate - Medical Administration
San Joaquin Valley College
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