Alyssa Bates
Santa Fe,NM
Summary
Results-driven Starbucks partner with extensive experience as a Shift Supervisor. Skilled at leading and inspiring teams to exceed performance targets while fostering an uplifting and inclusive store environment. Proficient in coaching and developing partners to enhance skills and support career growth. Experienced in managing store operations, including deployment, cash management, inventory control, and ensuring compliance with safety and operational standards.
Strong business acumen with the ability to interpret store metrics, create action plans, and drive profitability. Adept problem-solver, proactively addressing challenges to maintain operational excellence and uphold the Third Place experience. Dedicated to delivering legendary customer service and maintaining Starbucks quality standards. Effective communicator with adaptability and a commitment to partner recognition, creating a culture of connection and high performance.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Starbucks
Santa Fe, NM
01.2025 - Current
- Supported the Store Manager in driving business results, partner engagement, customer connection and staffing.
- Analyzed store performance (sales, labor, window times) to inform operational decisions.
- Executing labor planning and coverage adjustments to meet business needs.
- Supported partner development, coaching, feedback, performance conversations.
- Assisted with hiring, onboarding and training to build strong values- driven team.
- Partnered with Store Manger on inventory management, ordering, and loss prevention.
Shift Supervisor
Starbucks
Santa Fe, NM
01.2023 - 01.2024
- Drove strong window times through effective floor deployment and partner coaching.
- Implemented product sampling to increase customer connection score.
- Led floor deployment to ensure smooth store operations and strong customer experience.
- Supported partners in delivering Starbucks Experience.
- Coached partners in the moment to uphold beverage quality and operational standards.
- Supported training and development of new partners.
- Communicated effectively with store leadership regarding staffing, performance and operations.
- Assisted in inventory counts, pulls, orders and checking receipts.
- Trained and mentored new team members on store policies and procedures.
- Supervised daily operations, ensuring efficient service and customer satisfaction.
Barista
Starbucks
Santa Fe, NM
01.2022 - 01.2023
- Executed strategies to deliver a memorable Starbucks experience through personalized customer engagement.
- Prepared beverages according to established standards to ensure quality and customer satisfaction.
- Oversaw POS system operations to guarantee precise and efficient order processing.
- Supported multiple positions on the floor (bar, DTO, STR, front, warming)
- Executed strategies to optimize performance during peak and high-volume periods.
- Ensured compliance with food safety and cash handling standards.
- Adjusted strategies promptly to meet dynamic deployment and coverage demands.
Education
Certification - Business Administration
Santa Fe Community College
6401 Richards Ave, Santa Fe, NM 8750805-2023
Skills
- Leadership and Team Management
- Operational Management
- Communication
- People Development
- Customer Service Excellence
- Problem Solving
- Adaptability
- Business Acumen
Timeline
Assistant Store Manager
Starbucks
01.2025 - Current
Shift Supervisor
Starbucks
01.2023 - 01.2024
Barista
Starbucks
01.2022 - 01.2023
Certification - Business Administration
Santa Fe Community College