Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Alyssa Berke
Passaic,NJ
Summary
Overview
4
years of professional experience
1
Certification
Work History
SonderMind
Care Coordinator
09.2024 - Current
Job overview
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Optum
Centralized Scheduler
08.2022 - 08.2024
Job overview
- Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
- Updated provider availability regularly, adapting schedules as needed to accommodate vacations or unexpected absences from the office.
- Communicated proactively with colleagues about potential bottlenecks in patient flow to help prevent delays and maintain smooth operations throughout each day.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
Bowlero
Operations Supervisor
01.2021 - 08.2022
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Grand Canyon UniversityPhoenix, AZ
Master of Science from Criminal Justice
03-2027
University Overview
Kean UniversityUnion, NJ
Bachelor of Arts from Criminal Justice
01-2024
University Overview
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Documentation proficiency
- Quality assurance
- Proficient in MS office
- Legal research
- Document preparation
- Calendar management
- Administrative support
- Records management
Certification
- Paralegal Certificate, U.S Career Institute - 2025
Timeline
Care Coordinator
SonderMind
09.2024 - Current
Centralized Scheduler
Optum
08.2022 - 08.2024
Operations Supervisor
Bowlero
01.2021 - 08.2022
Grand Canyon University
Master of Science from Criminal Justice
Kean University
Bachelor of Arts from Criminal Justice
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