Alyssa Berlanga
San Antonio
Summary
Experienced customer service professional with over 4 years of experience delivering high-quality support in fast-paced, customer-focused environments. Eager to contribute strong communication, problem-solving, and interpersonal skills to a dynamic organization dedicated to excellence and growth.
Overview
10
10
years of professional experience
Work History
Pharmacy Benefit Insurance Specialist
CVS Health
San Antonio
08.2022 - Current
- Assisted patients with insurance-related inquiries, clarifying coverage details to enhance understanding.
- Manage a high volume of customer calls and emails, consistently meeting or exceeding performance metrics for response time and issue resolution.
- Built strong customer relationships through active listening and personalized service, fostering trust and satisfaction.
- Handled billing inquiries—payments, refunds, adjustments, and account updates—ensuring accuracy and timely resolutions.
Customer Service Representative
TaskUs
08.2021 - 08.2022
- Provided high-quality customer support for Robinhood users via phone, chat, and email, ensuring a positive experience aligned with company standards.
- Assisted customers with account inquiries, trading issues, security verification, and app functionality to enhance user experience.
- Resolved complex financial and technical concerns to ensure customer satisfaction and uphold company standards.
- Educated customers about Robinhood products, features, and policies to promote informed usage while ensuring compliance with financial regulations.
Housekeeper / Inspector
Riverwalk Plaza Hotel
San Antonio
06.2016 - 08.2021
- Inspected rooms to ensure all amenities were in place and fully functional before guest arrival.
- Trained new housekeeping staff on best practices to maintain high cleaning standards.
- Utilized cleaning chemicals and tools safely according to hotel standards.
- Collaborated with front desk staff to promptly address and fulfill guest needs.
Education
Associate of Science -
Ranger College
08-2019
Skills
- Excellent verbal and written communication
- Active listening and empathy
- Strong interpersonal and teamwork skills
- Team Collaboration
- Medical Terminology
- Data entry accuracy
- Problem solving
- Adaptability
- Training and development
- Microsoft Office Suite
Timeline
Pharmacy Benefit Insurance Specialist
CVS Health
08.2022 - Current
Customer Service Representative
TaskUs
08.2021 - 08.2022
Housekeeper / Inspector
Riverwalk Plaza Hotel
06.2016 - 08.2021
Associate of Science -
Ranger College