Alyssa Britt
lubbock,TX
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest service, honed at Golf Suites Lubbock. Proven ability to enhance customer satisfaction through effective teamwork and creative ideas for new sales. Recognized for training staff and managing multiple tasks efficiently, ensuring a seamless customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Runner, Bartender, Server
Golf Suites Lubbock
Lubbock, TX
05.2020 - Current
- Delivered food orders promptly to ensure customer satisfaction.
- Assisted kitchen staff in maintaining cleanliness and organization of workstations.
- Communicated effectively with servers to coordinate food delivery timing.
- Monitored dining area for guest needs, ensuring efficient service flow.
- Supported team members during busy shifts by prioritizing tasks effectively.
- Maintained awareness of safety protocols while handling food and equipment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Trained new servers on menu offerings, service protocols, and point-of-sale systems.
- Managed multiple tables efficiently, ensuring prompt attention to customer needs and requests.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere and loyalty.
- Conducted regular inventory checks of supplies, reducing waste through efficient stock management.
- Led bar staff in delivering exceptional customer service and maintaining high standards of beverage quality.
- Developed innovative cocktail recipes, enhancing menu offerings and improving customer satisfaction.
- Trained and mentored junior bartenders, fostering skill development and teamwork within the bar environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cashier, Prep Cook, Expo Worker
Twisted Root Burger Co
Lubbock, TX
06.2021 - 06.2022
- Processed transactions efficiently, ensuring accurate cash handling and register reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Business Administration And Management
South Plains College
Levelland, TX08-2027
High School Diploma -
Lubbock High School
Lubbock, TX05-2022
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Hospitality service expertise
- Guest service
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Cashier, Prep Cook, Expo Worker
Twisted Root Burger Co
06.2021 - 06.2022
Food Runner, Bartender, Server
Golf Suites Lubbock
05.2020 - Current
No Degree - Business Administration And Management
South Plains College
High School Diploma -
Lubbock High School