Alyssa Broccio
Staten Island,NY
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Royal Crown
08.2022 - Current
- Resolved customer inquiries via phone and email, ensuring timely responses.
- Assisted in training new employees on customer service protocols and systems.
- Maintained accurate records of customer interactions in POS software.
- Provided product information and support to enhance customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to improve response times and service quality.
Hostess
Ho' Brah
12.2021 - 12.2022
- Welcomed guests and ensured timely seating in high-traffic environment.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen and server staff to enhance dining experience.
- Trained new hostesses on customer service standards and operational procedures.
- Resolved guest inquiries and concerns promptly to maintain satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
New Dorp High
Staten Island, NY06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Royal Crown
08.2022 - Current
Hostess
Ho' Brah
12.2021 - 12.2022
High School Diploma -
New Dorp High