Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Brocker

Cary,NC

Summary

Highly Skilled Compliance and Verification Specialist with a proven track record at Quest Advisors, excelling in regulatory compliance and quality assurance. Adept at document verification and data accuracy, I bring strong problem-solving skills and a commitment to excellence, ensuring adherence to standards while enhancing operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Compliance / Verification Specialist

Quest Advisors
Durham, NC
09.2022 - Current
  • Performed regular compliance and verification audits to ensure adherence to regulations and policies.
  • Kept up-to-date with loan product knowledge, internal policies, procedures, and regulations.
  • Managed data entry and maintenance of verification records in internal systems.
  • Reviewed documents for completeness, accuracy, and compliance with regulatory standards.
  • Implemented quality control measures to ensure accuracy of verified information.
  • Coordinated verification processes to ensure production is met.

Patient Service Specialist

Atrium Health Levine Children’s Arboretum Pediatrics
Charlotte, NC
08.2021 - 06.2022
  • Provided caring and compassionate customer service to all patients.
  • Managed patient registration, insurance verification, scheduling, and copayment collections.
  • Entered and maintained confidential and accurate patient information into electronic medical record.
  • Enforced Covid-19 protocols for the safety of all patients and team members.
  • Used quick decision making and problem-solving skills in a wide variety of sensitive situations.

Front Desk Receptionist, Sales, Customer Liaison, and Administrative Support

Lucas Lepri Brazilian Jiu-Jitsu
Charlotte, NC
11.2019 - 08.2021
  • Greet current and prospective students and offer welcoming, professional first impression
  • Provide telephone and front desk reception services
  • Manage business appointments and calendar
  • Collect, input, and maintain student database information
  • Respond to customer inquiries and concerns promptly and professionally
  • Market membership options to potential customers - sold over 150 contracts
  • Ensure Covid-19 protocol compliance for students and their families
  • Create safe and comfortable environment for students returning to train after Covid-19

Education

Post-Graduate Certificate - Medical Coding

University of North Carolina At Charlotte
Charlotte, NC
07-2025

Bachelor of Science - Health Systems Management

The University of North Carolina at Charlotte
Charlotte, NC
05.2021

Associate of Arts -

Union County Early College
Monroe, NC
05.2019

Skills

  • Insurance verification
  • EMR systems
  • CPT Coding
  • ICD-10-CM
  • HCPCS Level II
  • HIPAA Compliance
  • Medical Scheduling
  • Regulatory compliance
  • Quality assurance
  • Document verification
  • Accuracy and precision
  • Data entry and review

Certification

  • Medical Coding Specialist - The University of North Carolina at Charlotte
  • CPC-A

Timeline

Compliance / Verification Specialist

Quest Advisors
09.2022 - Current

Patient Service Specialist

Atrium Health Levine Children’s Arboretum Pediatrics
08.2021 - 06.2022

Front Desk Receptionist, Sales, Customer Liaison, and Administrative Support

Lucas Lepri Brazilian Jiu-Jitsu
11.2019 - 08.2021

Post-Graduate Certificate - Medical Coding

University of North Carolina At Charlotte

Bachelor of Science - Health Systems Management

The University of North Carolina at Charlotte

Associate of Arts -

Union County Early College

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