Alyssa Burge
Doyline,LA
Summary
Dedicated individual eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively share my strong work ethic with a growing business.
Overview
8
8
years of professional experience
Work History
Opthalmic Technician
Lusk Eye Specialists
Shreveport, LA
05.2021 - Current
- Perform screening and testing on patients prior to seeing ophthalmologist/optometrist
- Assist with contact lens and training of contact lens patients (soft lens)
- Provide chair side assistance to one optometrist with an average daily case load of 20
- "Unpack” exam with patients after seeing Optometrist
- Handle FMLA Paperwork for patients
- Handle calling patients who are scheduled for surgery and discuss times, questions, concerns and confirm all components are in order to proceed with surgery
- Triage phone calls from patients and outside contacts and handled in order of importance.
- Provide patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Secretary
Law Office of Jeffrey Little
Shreveport, LA
07.2018 - 02.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Diligently edited legal correspondence for grammar and spelling.
- Received and placed telephone calls to clients and prospective clients.
- Created, indexed, and maintained client binders.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Screened telephone calls and forwarded to appropriate departments.
Front Desk Manager
Clarion Hotel
Shreveport, LA
08.2017 - 07.2018
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Teacher
Little Sprouts
Bossier City, LA
04.2015 - 07.2015
- Provided daytime care of infants to toddlers, including nutrition, toileting needs and teaching.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Louisiana Connections Academy - Online Public School
05.2017
Skills
- Customer Service Experience
- Fast learner
- Highly motivated
- Self-starting
- Friendly and hardworking
- Goal setter and achiever
- Telephone Triage
- Website Navigation
- Strong Telephone Etiquette
- Strong work ethic
Timeline
Opthalmic Technician
Lusk Eye Specialists
05.2021 - Current
Secretary
Law Office of Jeffrey Little
07.2018 - 02.2020
Front Desk Manager
Clarion Hotel
08.2017 - 07.2018
Teacher
Little Sprouts
04.2015 - 07.2015
High School Diploma -
Louisiana Connections Academy - Online Public School