Alyssa Capela
5816 Round Up Lane, McKinney ,Tx
Summary
Personable and seasoned Sales Representative offering 7+ years of sales experience. Exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Effective in directing, training and motivating staff to achieve full potential. Great team player comfortable thriving in competitive, fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Representative
LiquidAgents Healthcare LLC
Plano, TX
09.2020 - 10.2021
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- 3 months of work from home experience
Barista
Starbucks
Frisco , TX
07.2019 - 08.2020
- Maintained supply levels in counter and customer areas to meet typical demands
- Recommended products based on solid understanding of individual customer needs and preferences
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Cultivated ability to recall customers' names and address each by name
- Increased moral between partners
- Established bonding relationships with returning and consistent customers
Manager
Starbucks
San Marcos, TX
05.2017 - 07.2019
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Developed team communications and information for supervisor meetings
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
Sales Associate
Nautica
San Marcos, TX
10.2016 - 02.2018
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Barista
Starbucks
Prosper, TX
10.2015 - 08.2016
- Elevated customer loyalty and satisfaction by using strong understanding and listening abilities to resolve customer problems
- Maintained regular and consistent attendance and punctuality
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Performed opening procedures and established precise, efficient routine
Education
Bachelors of Arts Degree - Psychology
Texas State University
San Marcos, TX05.2019
High school Diploma -
Prosper High School
Prosper, TX05.2014
Skills
- Work From Home Experience
- Outstanding Communication Skills
- Telephone Etiquette
- Organized
- Goal-Oriented
- Leadership Skills
- Customer Service Experience
- Exceptional Time Management Skills
- Positive and Friendly
- Product and Service Sales
- Account development
Accomplishments
- College degree: Bachelors of Arts in Psychology
- Promotion to manager at two out of three jobs
- Received "partner of the quarter" twice at Starbucks for exceeding expectations of store; in-regards-to quality assurance, customer connection, positivity (ect).
Timeline
Sales Representative
LiquidAgents Healthcare LLC
09.2020 - 10.2021
Barista
Starbucks
07.2019 - 08.2020
Manager
Starbucks
05.2017 - 07.2019
Sales Associate
Nautica
10.2016 - 02.2018
Barista
Starbucks
10.2015 - 08.2016
Bachelors of Arts Degree - Psychology
Texas State University
High school Diploma -
Prosper High School