Chrishionte Coman
Muscle Shoals,AL
Summary
A position where my communication skills and computer skills will be used. Hard working, dedicated, and an extremely motivated worker who follows direction and gets the job done. I've established good working relationships with people. Willing to work first shift only. 730a.m-4pm, 8-430pm central standard time Monday-friday. Hard to find sitters after those times. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Firstsource Solutions
01.2022 - 08.2024
- Quote benefits, make payments on insurance for blue cross blue shield of Michigan
- Verify policies
- Familiar with icd-10 codes and cpt codes
- Handles prior authorizations, referrals and appeals, transfer calls, calls pharmacies and dr offices for coding review for members, Familiar with AIM, turning point and evicore
- Now servicing calls for providers
- Checking claims for providers, calling scip to get claims adjusted and also faxing
- I also view authorizations, appeals, medical records and reimbursements for providers
- Serviced SASC members in Michigan Adjusted claims, checked benefits, view authorizations and also transferred member where they needed to go
- Checked for living well survey responses to make sure member turned in surveys.
CSR - Customer Service Representative
Maximus for IRS
Muscle Shoals, AL
07.2021 - 11.2021
- Answer general questions about stimulus checks and the advance child tax credit and fraud
- Was laid off
Customer Care
Walgreens Call Center
Muscle Shoals, AL
05.2019 - 06.2021
- Pharmacy Tech License- Pharmacy Tech licensed Hours per week: 40+ Salary: $11.50 Call center environment Answered at least 100 calls a day Typing speed is 50 wpm
Production
Freightcar America
Cherokee, AL
04.2015 - 07.2018
- Supervisor- Oscar Villalobos Can be contacted Duties: welded car trains and also decaled them Hours per week: 40
Production
North American Lighting
Muscle Shoals, AL
09.2011 - 01.2015
- Supervisor- many supervisors but Beth McDaniel from 10/2014-1/28/15 Can be contacted Duties- build rear lights, leak and light test them, and inspect lights to make sure they were good to go
- Hours per week- 50+ Salary- 13.99/hr Reason for leaving- was let go.
Production
C.R Gibson
Florence, AL
08.2011 - 09.2011
- Supervisor- Edwin Smith (cannot be contacted worked through Lyons HR) Duties- Packed gift items and changed price tags Hours per week- 40 Salary- 7.25/hr Reason for leaving- Temporary, found better job
Cashier
Krystal's Restaurant
Muscle Shoals, AL
11.2008 - 08.2011
- Supervisor- Gwendolyn Jordan (Cannot be contacted, building no longer there) Duties- Cash registers on front and drive thru, stocked items, cleaned, and expedite
- Hours per week- 40 Salary- 7.25/hr Reason for leaving- found better job
Education
Diploma -
DESHLER HIGH SCHOOL
Tuscumbia, AL05.2010
NORTHWEST SHOALS COMMUNITY COLLEGE
Skills
- Pharmacy technician experience
- Microsoft Office
- Call center experience
- Work from home experience
- Speaking with providers and members, insurance claims adjustments
Certification
Pharmacy Technician License
Timeline
CSR - Customer Service Representative
Firstsource Solutions
01.2022 - 08.2024
CSR - Customer Service Representative
Maximus for IRS
07.2021 - 11.2021
Customer Care
Walgreens Call Center
05.2019 - 06.2021
Production
Freightcar America
04.2015 - 07.2018
Production
North American Lighting
09.2011 - 01.2015
Production
C.R Gibson
08.2011 - 09.2011
Cashier
Krystal's Restaurant
11.2008 - 08.2011
Diploma -
DESHLER HIGH SCHOOL
NORTHWEST SHOALS COMMUNITY COLLEGE