Alyssa Carlisle
DeSoto
Summary
Healthcare Operations and Patient Access professional experienced in supporting hospital operations, patient scheduling workflows, and healthcare administration across acute and long-term care settings. Delivered exceptional patient experiences through effective communication and coordination among patients, providers, and healthcare teams while ensuring HIPAA compliance and efficient administrative processes. Focused on advancing healthcare operations expertise into roles such as Patient Scheduler, Patient Access Representative, or Care Coordinator.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Certified Nursing Assistant
Five Points
DeSoto
11.2025 - Current
- Deliver compassionate, patient-centered care while maintaining patient dignity, safety, and confidentiality.
- Maintain accurate electronic medical documentation and ensure HIPAA compliance.
- Communicate effectively with patients, families, nurses, and interdisciplinary healthcare professionals regarding patient needs.
- Assist with updating patient demographic and healthcare information while supporting accurate clinical documentation.
- Demonstrate strong time management by prioritizing multiple patient needs within a high-volume healthcare environment.
- Provide exceptional customer service while building trusting relationships with patients and families.
Patient Care Technician | Unit Secretary
Baylor Scott & White Hospital
Grapevine
01.2024 - 08.2024
- Coordinated patient communications, provider requests, admissions, transfers, and discharge activities while maintaining exceptional customer service.
- Acted as the primary communication liaison between physicians, nurses, patients, families, and ancillary departments to facilitate efficient patient flow and continuity of care.
- Welcomed patients and visitors, answered questions, and created a positive patient experience through professional communication and problem-solving.
- Managed high-volume inbound telephone communications, patient inquiries, scheduling-related requests, and departmental coordination while prioritizing multiple responsibilities.
- Maintained accurate electronic medical records (Epic EMR) and completed administrative documentation in compliance with HIPAA and hospital policies.
- Assisted with collecting, reviewing, and updating patient demographic and insurance information to support registration accuracy and patient access.
- Collaborated with interdisciplinary healthcare teams to support efficient hospital operations while balancing administrative responsibilities and direct patient support.
- Demonstrated exceptional attention to detail, organization, adaptability, and professionalism within a fast-paced hospital environment.
Certified Nursing Assistant
Ellery Arbor
Colleyville
10.2023 - 01.2024
- Delivered compassionate, patient-centered care for residents with Alzheimer's disease and other forms of dementia while maintaining dignity, safety, and quality of life.
- Documented resident care, observations, and changes in condition accurately within electronic medical records while maintaining HIPAA compliance.
- Collaborated with nurses, physicians, therapists, and interdisciplinary healthcare teams to ensure continuity of care and timely communication.
- Built trusting relationships with residents and families through compassionate communication, empathy, and exceptional customer service.
- Assisted with updating resident demographic and healthcare information while supporting accurate documentation and care planning.
- Prioritized multiple resident needs in a fast-paced healthcare environment while maintaining organization, attention to detail, and professionalism.
- Responded promptly to resident concerns and communicated changes in condition to licensed nursing staff to support quality patient outcomes.
Certified Nursing Assistant | Receptionist
Skyline Nursing
Dallas
02.2022 - 09.2023
- Managed front desk operations while serving as the primary point of contact for residents, families, visitors, vendors, and healthcare professionals.
- Answered and routed high-volume telephone calls while providing exceptional customer service and administrative support.
- Assisted with maintaining accurate patient documentation, demographic records, and insurance information.
- Coordinated communication between residents, families, nursing staff, and healthcare providers.
- Supported daily administrative workflows while maintaining professionalism, confidentiality, and attention to detail.
Administrative Assistant
Dottie Tech
Arlington
05.2020 - 08.2021
- Coordinated executive calendars, scheduling, meetings, travel arrangements, and daily office operations.
- Managed administrative workflows while maintaining organized filing systems, databases, and documentation.
- Answered high-volume phone calls, responded to client inquiries, and served as the primary point of contact for office communications.
- Prepared reports, maintained records, and ensured accuracy across multiple administrative functions.
- Demonstrated exceptional organizational, multitasking, and communication skills while consistently meeting deadlines.
Education
High School Diploma -
James Martin High School
Arlington, TX06-2021
Associate of Applied Science - Nursing
Tarrant County College
Fort Worth, TX07-2026
Skills
- Patient Access
- Patient Registration
- Patient Scheduling
- Electronic Medical Records (Epic EMR)
- Insurance Verification
- HIPAA Compliance
- Medical Documentation
- Care Coordination
- Healthcare Administration
- Time Management
- Workflow Coordination
- Administrative Support
- Data Entry
- Multi-Line Phone Systems
- Appointment Coordination
- Interdisciplinary Communication
- Microsoft Office Suite
- Google Workspace
- Customer Service
- Attention to detail
- Problem Solving
- Calendar Management
- Multi-Line Phone Systems
- Workflow Coordination
Certification
- Certified Nursing Assistant II (CNA II)
- Certified Phlebotomy Technician (CPT)
- Basic Life Support (BLS)
- CPR Certified
- First Aid Certified
- Texas Driver License
Timeline
Certified Nursing Assistant
Five Points
11.2025 - Current
Patient Care Technician | Unit Secretary
Baylor Scott & White Hospital
01.2024 - 08.2024
Certified Nursing Assistant
Ellery Arbor
10.2023 - 01.2024
Certified Nursing Assistant | Receptionist
Skyline Nursing
02.2022 - 09.2023
Administrative Assistant
Dottie Tech
05.2020 - 08.2021
High School Diploma -
James Martin High School
Associate of Applied Science - Nursing
Tarrant County College