Alyssa Carpinelli
Canton,OH
Summary
Dynamic professional with a proven track record at Kent State University, excelling in leadership and customer service. Skilled in cross-functional coordination and training, adept at fostering relationships and driving goal achievement. Demonstrated ability to enhance team performance and customer satisfaction through effective communication and mentoring.
Overview
6
6
years of professional experience
Work History
Recreation Center Advisor
Kent State University
01.2025 - Current
- Advocated for students to access available resources.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Provided resources to support students in achieving career goals.
Barista
Biggby Coffee
03.2023 - 08.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
Retail Sales Associate
Lane Bryant
07.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Arts - Communications
Kent State University
Kent, OH12-2025
Skills
- Presentations and public speaking
- Curriculum requirements
- Cross-functional coordination
- Data interpretation
- Training and mentoring
- Written communication
- Goal setting
- Relationship building
- Customer service
- Trend analysis
Timeline
Recreation Center Advisor
Kent State University
01.2025 - Current
Barista
Biggby Coffee
03.2023 - 08.2023
Retail Sales Associate
Lane Bryant
07.2019 - 03.2020
Bachelor of Arts - Communications
Kent State University
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