Angelica Sanchez
La Mesa RV Center
SANDIEGO,CA
26
Years of experience
Results-driven BDC Advisor with proven expertise in relationship building and communication. Skilled in critical thinking and decision-making, enhancing customer satisfaction and loyalty through tailored advisory services.
Analytical BDC Advisor with over 5 years of experience optimizing customer purchasing experiences and service coordination. Adept at developing training materials and streamlining communication, contributing to improved workflow efficiencies and customer retention.
Dynamic professional with strong mentoring and decision-making abilities in the BDC environment. Experienced in analyzing market trends and implementing feedback mechanisms to drive customer satisfaction and service quality.
Work History
Business Development Center (BDC) Advisor
6 Years 1 Month- Advised clients on RV selection based on needs and preferences.
- Facilitated financing options to enhance customer purchasing experience.
- Coordinated service appointments, ensuring timely vehicle maintenance and repairs.
- Developed training materials to onboard new staff effectively.
- Streamlined communication between sales and service departments to improve workflow efficiency.
- Mentored junior advisors, fostering skill development and customer engagement strategies.
- Analyzed market trends to provide insights for inventory management decisions.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
Personal Care Assistant
6 Years 6 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed tailored care plans to meet individual client needs effectively.
- Coordinated with healthcare professionals to optimize client health outcomes.
- Monitored and documented client progress, adapting care strategies as needed.
- Trained new team members on best practices in personal care procedures.
- Implemented efficient scheduling systems to maximize caregiver-client matching.
- Advocated for clients' needs, enhancing overall quality of care provided.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Front Desk Receptionist/Office Administrative Assistant
1 Year 8 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to facilitate seamless service delivery.
- Implemented scheduling systems to optimize appointment bookings and resource allocation.
- Trained new staff on front desk procedures and customer service protocols.
- Enhanced visitor experience by providing timely information and addressing inquiries effectively.
- Maintained organized filing systems for guest records and documentation accuracy.
- Developed strategies to streamline front desk workflows, improving overall efficiency.
- Oversaw inventory management for office supplies, ensuring availability for daily operations.
Animal Technician II
3 Years 4 Months- Administered daily care routines for various animal species, ensuring optimal health and welfare.
- Monitored animal behavior and health indicators to identify potential issues early.
- Assisted in the implementation of enrichment programs to enhance animal well-being and engagement.
- Conducted routine facility inspections to maintain sanitation standards and compliance with regulations.
- Developed and maintained accurate records of animal health, diet, and behavioral observations.
- Collaborated with veterinary staff to support medical procedures and treatments as needed.
- Trained new staff on proper handling techniques and safety protocols for animal care.
- Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
- Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
Animal Technician II
1 Year 2 Months- Conducted routine health assessments on various animal species to ensure optimal care and welfare.
- Implemented enrichment programs to enhance animal well-being and promote natural behaviors.
- Maintained accurate records of animal care activities and experimental procedures for compliance with protocols.
- Collaborated with research teams to prepare animals for experiments, ensuring adherence to ethical guidelines.
- Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
- Developed best practices for animal handling and care, resulting in improved outcomes for research studies.
- Led initiatives to streamline feeding schedules and inventory management, increasing operational efficiency.
- Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care.
- Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
Warehouse Worker
1 Year 1 Month- Managed inventory control, ensuring accurate stock levels and organization.
- Conducted regular safety checks on equipment to maintain compliance.
- Trained new employees on warehouse procedures and safety protocols.
- Implemented process improvements that reduced order fulfillment time.
- Monitored incoming shipments for accuracy against purchase orders.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
High School Diploma
- Honoree of advanced academic achievement.
- Awarded Valedictorian
- Completed AP course in History & Social Sciences
- 3.5 GPA
Skills
Analytical thinking
Time management
Critical thinking
Written communication
Relationship building
Presentations and public speaking
Decision-making
Data interpretation
Career planning
Research
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- American Marketing Association
- International Association of Administrative Professionals
- American Institute of Certified Public Accountants
- American Society of Safety Professionals
- Society of Women Engineers
- APICS – Association for Supply Chain Management
Interests
Advocacy Campaigns
Community Cleanup
Youth Development Programs
Offering time and support to shelters for the homeless
women
and animals.
Getting involved in local advocacy groups to promote positive change in the community.
Youth mentor
providing guidance and support to empower the next generation of leaders.
Animal Welfare Advocacy
Volunteer Work
Participating in fundraising events to support local charities
schools
or community projects.
Timeline
Business Development Center (BDC) Advisor
La Mesa RV Center
07.2020 - CurrentRead More
Personal Care Assistant
Lopez Caregivers
01.2014 - 07.2020Read More
Front Desk Receptionist/Office Administrative Assistant
Dental Group
11.2008 - 07.2010Read More
Animal Technician II
Scripps Institute
03.2005 - 07.2008Read More
Animal Technician II
Salk Institute
01.2004 - 03.2005Read More
Warehouse Worker
Repco Sales
01.2001 - 02.2002Read More
Herbert Hoover Highschool
High School Diploma
Read More