Melissa Brice
Chesapeake,VA
Summary
Military Veteran with 11 years served in the United States Navy. Hardworking, reliable and passionate job seeker with years of experience serving customers in helpdesk and sales environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth while achieving company goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Business Development Center Representative
Banister Nissan of Chesapeake
06.2023 - 02.2024
- Increased client satisfaction by promptly addressing inquiries and establishing strong relationships, leading to higher conversion rates by 11%
- Streamlined internal processes for improved efficiency by 24%, implementing innovative strategies to achieve company objectives.
- Maintained detailed records of client interactions within CRM systems, ensuring accurate information was readily available for future reference.
- Strengthened client relationships through regular follow-up and communication, ensuring long-term retention and loyalty.
Sales Associate
Classic Nissan
10.2022 - 03.2023
- Demonstrated automobiles by explaining characteristics, capabilities, and features, allowing for personalized recommendations based on customer preferences and requirements.
- Achieved a monthly sales average of 12 vehicles, exceeding the dealership target by 5%.
- Improved the overall buying experience for each client by offering attentive support during test drives, maintaining a customer satisfaction rating of 100%
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Life Insurance Producer
Family First Life
05.2021 - 10.2022
- Increased policy sales by implementing a comprehensive marketing strategy and building strong relationships with clients.
- Implemented effective time management strategies to balance prospecting activities, client meetings, policy reviews, administrative tasks, and continuing education requirements to optimize productivity and achieve sales targets.
- Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
Network Engineer
Apex Systems
10.2019 - 12.2020
- Managed an average of 160 video conferences per month at the Navy Marine Corps Intranet (NMCI) VTC (Video Teleconferencing) Helpdesk for military and government VIP personnel.
- Implemented a proactive monitoring system that reduced VTC system downtime by 31% and improved response time to technical issues by 16% for to ensure video conferences were successful.
- Planned implementation of network enhancements and upgrades for over 100 systems
Information Systems Technician
U.S. Navy Active Duty
08.2014 - 03.2018
- Supervised 16 personnel in various expansion projects, resulting in the installation of 3 distribution junction boxes, over 105 feet of fiber optic cabling, and the removal of 164 derelict connections.
- Increased user efficiency while saving the Department of the Navy over $318K in contractor costs by participating in the creation of 173 new network drops, installing 120 workstations, 16 printers and rehoused 1,433 network drops
- Tracked and completed over 1,000 command level trouble tickets and 523 flag-level video teleconferences ensuring steady flow of day-to-day communications.
- Maximized mission capabilities in preparation for an influx of new personnel; devoted off duty hours creating 120 fiber connections, vital to an expansion project to meet increased needs.
Education
University of Maryland - College Park
College Park, MD 01.2018 - 05.2019
U.S. Navy C School
San Diego 04.2014 - 05.2014
Skills
- Time Management
- CRM Software / Data Entry
- Customer Service
- Problem-Solving
- Organizational Skills
- Attention to Detail
- Inventory Manager
- Strong Communication Skills
- Analytical Thinking
Additional Information
Navy and Marine Corps Achievement Medal
Global War Expeditionary Medal
Sea Service Deployment Medal
Good Conduct Medal (3)
Technician of the Month Acknowledgement
Timeline
Business Development Center Representative
Banister Nissan of Chesapeake
06.2023 - 02.2024
Sales Associate
Classic Nissan
10.2022 - 03.2023
Life Insurance Producer
Family First Life
05.2021 - 10.2022
Network Engineer
Apex Systems
10.2019 - 12.2020
University of Maryland - College Park
01.2018 - 05.2019
Information Systems Technician
U.S. Navy Active Duty
08.2014 - 03.2018
U.S. Navy C School
04.2014 - 05.2014
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