ALEX SANCHEZ
Fox Lake,IL
Summary
Adaptable professional with experience as an HVAC Apprentice, Customer Advocate, and BDC Representative. Demonstrated strong time management and commitment to delivering quality customer service. Diligent and flexible, continuously seeking opportunities to expand skills and contribute effectively in a new role.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Business Development Center Representative
Castle Automotive group
McHenry, Illinois
10.2024 - 11.2026
- Responded to calls and internet inquiries swiftly from dealership website, third-party sites, and social media to engage potential clients.
- Followed up with said inquiries through calls, texts, and emails making sure the possible clientele are being properly assisted.
- Coordinated customer handoff to sales team after gathering information and setting appointments using online filing and DMS system.
- Followed up with past buyers and clients post-sales visits, collaborating with finance and sales teams to ensure accurate information handling and identify improvement areas.
- Systematized document organization for quick access and reviewed appointments set with BDC team at month-end for total payout analysis.
Crew Member
Wendy’s
Fox Lake, IL
01.2023 - 10.2024
- Operated cash register and drive-thru, communicated effectively with customers, prepared food, stocked items, and maintained cleanliness of store
- Completed transactions by taking orders accurately, providing correct change, and ensuring delivery of the right order.
- Greeted customers entering restaurant and drive-thru with a smile, providing exceptional customer service
- Facilitated smooth transactions to ensure customer satisfaction. by taking orders, giving correct change, handing out the correct order.
Hvac Apprentice
RTT Hvac
01.2022 - 01.2023
- Installed and maintained heating and air-conditioning systems.
- Disassembled units, repaired broken components, and restored them to operating conditions.
- Examine heating and air-conditioning systems for signs of defects or malfunctions.
- Ensured customer satisfaction by managing payment processes and addressing concerns to facilitate positive feedback.
Education
High School Diploma -
Grant High School
Fox Lake, IL 05.2018 - 06.2022
Skills
- DMS Operations
- CRM management
- Lead Coordination
- Appointment tracking
- Customer follow-up
- Inbound calling
- Call handling
- Customer outreach
- Effective communication
- Attention to detail
- Time Management
- Analytical Thinker
- Stress Management
- Adaptable
- Relationship Building
- Active Listener
- Goal oriented
- Positive
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Business Development Center Representative
Castle Automotive group
10.2024 - 11.2026
Crew Member
Wendy’s
01.2023 - 10.2024
Hvac Apprentice
RTT Hvac
01.2022 - 01.2023
High School Diploma -
Grant High School
05.2018 - 06.2022