- Advocacy Campaigns
- Community Cleanup
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Animal Welfare Advocacy
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Angelica Sanchez
La Mesa,CA
Summary
Results-driven BDC Advisor with proven expertise in relationship building and communication. Skilled in critical thinking and decision-making, enhancing customer satisfaction and loyalty through tailored advisory services.
Analytical BDC Advisor with over 5 years of experience optimizing customer purchasing experiences and service coordination. Adept at developing training materials and streamlining communication, contributing to improved workflow efficiencies and customer retention.
Dynamic professional with strong mentoring and decision-making abilities in the BDC environment. Experienced in analyzing market trends and implementing feedback mechanisms to drive customer satisfaction and service quality.
Overview
12
12
years of professional experience
Work History
Business Development Center (BDC) Advisor
La Mesa RV Center
El Cajon, CA
07.2020 - Current
- Advised clients on RV selection based on needs and preferences.
- Facilitated financing options to enhance customer purchasing experience.
- Coordinated service appointments, ensuring timely vehicle maintenance and repairs.
- Developed training materials to onboard new staff effectively.
- Streamlined communication between sales and service departments to improve workflow efficiency.
- Mentored junior advisors, fostering skill development and customer engagement strategies.
- Analyzed market trends to provide insights for inventory management decisions.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
Personal Care Assistant
Lopez Caregivers
San Diego, CA
01.2014 - 07.2020
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed tailored care plans to meet individual client needs effectively.
- Coordinated with healthcare professionals to optimize client health outcomes.
- Monitored and documented client progress, adapting care strategies as needed.
- Trained new team members on best practices in personal care procedures.
- Implemented efficient scheduling systems to maximize caregiver-client matching.
- Advocated for clients' needs, enhancing overall quality of care provided.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Herbert Hoover Highschool
San Diego, CAAssociate of Science -
American Career College
CASkills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Presentations and public speaking
- Decision-making
- Data interpretation
- Career planning
- Research
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- American Marketing Association
- International Association of Administrative Professionals
- American Institute of Certified Public Accountants
- American Society of Safety Professionals
- Society of Women Engineers
- APICS – Association for Supply Chain Management
Interests
Timeline
Business Development Center (BDC) Advisor
La Mesa RV Center
07.2020 - Current
Personal Care Assistant
Lopez Caregivers
01.2014 - 07.2020
High School Diploma -
Herbert Hoover Highschool
Associate of Science -
American Career College