Sosna Tilahun
Philadelphia,PA
Summary
Experience in the restaurant business and retail, trained to work a POS system, and exhibit great customer service skills. Experience in a pharmacy and dealing with patients regarding medication. Able to cross-train and work multiple positions.
Business development professional with strong experience in driving growth and establishing strategic partnerships. Adept at identifying opportunities, building relationships, and implementing effective sales strategies. Highly collaborative team player focused on achieving results and adapting to changing needs. Reliable, flexible, and skilled in communication, negotiation, and problem-solving.
Overview
5
5
years of professional experience
Work History
Business Development Center (BDC) Representative
Matt Blatt CDJR
Philadelphia, PA
04.2026 - Current
- Managed high-volume inbound and outbound customer communications (calls, texts, emails, and online leads) to generate sales and service appointments
- Scheduled, confirmed, and followed up on appointments while maintaining accurate customer records in CRM systems
- Built and maintained strong customer relationships by providing professional, timely, and solution-oriented service
- Collaborated with sales and service teams to ensure a smooth customer experience and maximize dealership opportunities
- Tracked leads, monitored follow-ups, and re-engaged past customers to drive repeat business and increase conversion rates
- Demonstrated strong communication, organization, and multitasking skills in a fast-paced, goal-driven environment
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Managed needs of more than 100 customers at once using strong prioritization and multitasking abilities.
Server/Expo
Pescatore BYOB
Philadelphia, PA
12.2023 - 04.2026
- - Prepare and handle all plates to be up to standard
- - Seat and provide food service to guests
- - Run food out to designated seats/tables
- - Buss and flip tables according to reservations
- - Handle all takeout orders
Shift Supervisor RX
CVS Pharmacy
Philadelphia, PA
12.2022 - 04.2026
- - Assist pharmacist by filling prescriptions, checking pharmacy inventory, and process insurance claims
- - Handling cash, checks and credit card transactions with precision while following company policies and procedures
- - Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks
- - Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
- - Providing customer service and ensuring all patient/customer concerns are addressed
- - Training and supporting new colleagues and cross sourced employees
- Filled 100+ prescriptions a day
Hostess
Tavern
Philadelphia, PA
04.2021 - 09.2023
- - Welcome guests in a warm and friendly manner. Ascertain their dining/lodging needs.
- Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Trained new staff on front-of-house procedures and service standards.
- - Handle all takeout orders and bussing. Occasionally assist servers and foodrunners.
Education
Associates - Liberal Arts
Community College of Philadelphia
High School Diploma -
Center City Middle College
Philadelphia06-2024
Skills
- Goal oriented
- Product knowledge
- Customer relationship management
- Staff training
- Lead development
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Cash handling
Timeline
Business Development Center (BDC) Representative
Matt Blatt CDJR
04.2026 - Current
Server/Expo
Pescatore BYOB
12.2023 - 04.2026
Shift Supervisor RX
CVS Pharmacy
12.2022 - 04.2026
Hostess
Tavern
04.2021 - 09.2023
Associates - Liberal Arts
Community College of Philadelphia
High School Diploma -
Center City Middle College