Michelle Wranitz
609 Rugby Road,NJ
Summary
Goal-oriented professional with a strong background in customer service and CRM software. Proven ability to foster collaboration and develop effective strategies that enhance client satisfaction and drive lead conversion.
Overview
6
6
years of professional experience
Work History
Business Development Center Representative
Koch 33 Ford
Hecktown Road Easton, PA
08.2024 - Current
- Managed inbound calls to facilitate customer inquiries and appointments.
- Assisted in developing follow-up strategies for lead conversion.
- Maintained accurate records of customer interactions within CRM system.
- Collaborated with sales team to identify opportunities for improvement.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
Teacher
Chesterbrook Academy
Bethlehem, PA
02.2022 - 06.2024
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student performance and provided constructive feedback to support individual learning needs.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with colleagues to develop interdisciplinary projects that promoted critical thinking skills.
Cashier /Guest Service Representative
ShopRite
Bethlehem, PA
07.2020 - 02.2022
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to resolve customer issues swiftly and effectively.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Elementary And Secondary Education
Warren County Community College
Washington, NJ05-2022
High School Diploma -
Phillipsburg High School
Phillipsburg06-2019
Skills
- Goal oriented
- CRM software
- Teamwork
- Product knowledge
Timeline
Business Development Center Representative
Koch 33 Ford
08.2024 - Current
Teacher
Chesterbrook Academy
02.2022 - 06.2024
Cashier /Guest Service Representative
ShopRite
07.2020 - 02.2022
Associate of Science - Elementary And Secondary Education
Warren County Community College
High School Diploma -
Phillipsburg High School